1.0 - 2.0 years

1 - 3 Lacs

Bengaluru

Work from Office

Responsibilities Install, configure, and manage software, hardware, and printers. Monitor performance and maintain systems according to requirements. Manage data backup and CCTV surveillance systems. Upgrade systems with new releases and models. Follow up with service providers (EPABX, Firewall (Sophos), Cisco WAN Router, Lenovo Care, Printer service, etc.) to ensure their IT systems are fully functional after troubleshooting. Continuously monitor internet and PRI connections, and liaise with the ISP through phone, email, or chat until issues are resolved. Follow up on bills and renewals for services (Rediff Mail and Domain, Google Domains, EPABX AMC, SOPHOS Firewall and VPN Multiuser License, AutoCAD Annual Renewal, Biometrics Cosec, Adobe Photoshop, Printer Service Providers, ESET Antivirus, etc.). Continuously monitor IT assets and consumables, identify computers in need of replacement, and work with regional sales managers and HODs to take necessary actions. Follow up on returned laptops, damage reports, warranty claims, and insurance claims. Draft approvals, payment requests, ask for quotations, raise PRs, and follow up with the procurement team. Regularly check the status of working and non-working cameras, fix and add CCTV cameras, set up NVRs, work with HR and management, and download recordings.

Posted 2 months ago

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