Lead/Senior Business Analyst - ServiceNow

Lead/Senior Business Analyst

Responsibilities

• Identify and gather input from stakeholders to define and clarify requirements
• Manage a concise definition of scope across the entire program
• Create and maintain documentation relevant to the management of the program and associated projects
• Collaborate closely with software engineers, QA, product managers, and other engineering teams to deliver high-quality products and features through the software project lifecycle (build, test, and release on time)
• Act as a scrum master, managing project schedules, identifying possible issues, and clearly communicating them to project stakeholders
• Take responsibility for release schedules and milestones, maintaining a high velocity in a fast-paced environment
• Provide hands-on software development and project management, cross-functional coordination, and inter/intra team communications to deliver outstanding program outcomes

Requirements

• Bachelor's degree in a technical field or equivalent practical experience
• 7+ years of experience in Business Analysis, emerging technologies, or related technical fields
• Background in ServiceNow implementation
• Knowledge of ITSM, ITOM, and HRSD
• Experience with software development and managing end-to-end execution of programs that span multiple engineering teams
• Familiarity with Agile software development methodologies and proven experience as a scrum master driving development sprints

Nice to have

• Background in Software Engineering
• Capability to problem-solve within fast-paced and constantly changing environments
• Experience working cross-functionally in a highly integrated team composed of both technical and non-technical members
• Proficiency in communicating technical concepts to non-technical audiences
• Strong spoken and written communication skills