Job
Description
Job Purpose As Tech lead of Rewards IT vertical, you will be spearheading design, development, implementing, supporting and managing IT operations of our Rewards & Loyalty platform along with solution partner(s).Taking end to end ownership of New customer Rewards platform configuration & implementation, vendor and internal stakeholder coordination during and post implementations Duties and Responsibilities As Tech lead of Rewards IT vertical, you will be spearheading design, development, implementing, supporting and managing IT operations of our Rewards & Loyalty platform along with solution partner(s). Taking end to end ownership of New customer Rewards platform configuration & implementation, vendor and internal stakeholder coordination during and post implementationsUser story solutioning, pipeline management and ensuring timely & quality deliveries by partner and internal teams, cross team coordination for dependent solution / requirement development and its health. Developing an integrated solution across all channels and touch points. Championing seamless program integration that creates a consistent experience regardless of how the customer engages with the brand. Configuration and A/B Testing of programs and campaigns in the platform as per business requirementsDrive innovation with new technologies & out of the box ideas to drive engagement in key user segmentsManage customer rewards and loyalty program campaigns and reportingVouchers and offer management in the systemIntegration of platform with all digital assets for earn and burnMonitoring health and uptime of system, manage scaleup and down as per requirement, constantly monitoring ongoing campaigns from system, system Apis and infrastructureCoordinating for data infrastructure, MIS, Analytics and KPI Reporting needsMaintenance of the overall platform on an ongoing basisProvide expedient issue resolution for users and program and identify areas for program efficienciesProject management and tracking in Azure BoardPresenting KPI and status to cross-functional partners, and to leadershipServes as Subject Matter Expert (both internal and external) for all aspects of platform and solutioningA leader who can Lead, manage day to day operations associated and run solution platform for ITManaging user stories on Azure BoardProper documentation of all solution & deliverablesAdhering to all BFL compliance requirementsManaging Azure cloud cost requirements and keeping the same under budgetSupport in hiring and team capacity buildingAct as a leader and able to mentor the team Key Decisions / Dimensions Finalizing the Solution design and technical ArchitectureApproach for interfaces to send / receive data between multiple DBs / ApplicationsPreparing data structureCreation of implementation plan and planning deploymentDevelopment Planning and resource planningConduct Code Review / Testing Recon of various data set Major Challenges Keeping up to date with the latest technologyHigh volume transaction management and application support Handling Production issues and responsible to communicate to business teamsMaintaining the system uptime to 100% \Required Qualifications and Experience a) Qualifications BE / B.Tech / M.Tech / PG in technology from a reputed institute with min. 8 years of experience in tech solutions design development, implementation, Delivery management, TechOps and support managementb)Work ExperienceExperience of 8-12 years (E7)Mandatory Skills (tasks may differ basis the below mentioned skill sets)Must have:Experience and Essential Expertise:Very strong hands-on technical skills around full stack tech, architecture, middleware and hosting InfrastructureDeep conceptual as well as hands-on understanding of Microservices, ELK, Kubernetes, Dockerization, Mobile app and portal tech solution design, MEAN stack, React / React native, JSON / Rest APIs, Mysql DB, mongo DB cloud infra AZURE. Very strong vendor partner management skillsStrong project management and team management skillsPossess excellent communication skills and effectively interacts at all levelsStrong bias for action & driving results in a high-speed, high-performance environmentAbility to work on projects with rapidly-evolving dynamics, and flexibility to readily adapt to changing business needs with a focus on generating results
