Lead Logistics Operations & customer Experience Specialist

The FinOps Process expert is responsible for managing and optimizing financial operations processes, ensuring accurate invoicing, billing, accounts receivable/payable activities, dispute resolution, financial reconciliations, and compliance with company policies. The role collaborates with internal stakeholders, customers, and vendors to ensure efficient financial transactions and continuous process improvement.

• Manage end-to-end financial operations processes, including billing, invoicing, and payment reconciliation.
• Ensure timely and accurate processing of customer and vendor invoices.
• Monitor and resolve invoice disputes, credit notes, and payment discrepancies.
• Perform account reconciliations and maintain financial records with high accuracy.
• Support month-end and year-end financial closing activities.
• Analyze financial data and prepare operational and performance reports.
• Collaborate with Customer Experience, Commercial, Procurement, and Finance teams to resolve operational issues.
• Ensure compliance with internal controls, accounting standards, and company policies.
• Identify process gaps and drive continuous improvement initiatives to enhance efficiency and productivity.
• Support system testing, UAT activities, and implementation of new financial processes or tools.
• Handle customer and stakeholder queries related to billing, charges, and financial transactions.
• Monitor KPIs, SLAs, and workflow backlogs to ensure service delivery targets are met.
• Strong understanding of financial processes and accounting principles.
• Experience working with ERP systems such as SAP, Oracle, Dynamics, or similar platforms.
• Proficiency in Microsoft Excel and financial reporting tools.

• Financial Analysis
• Billing Invoicing
• Accounts Receivable Payable
• Reconciliation Reporting
• Dispute Management
• Process Improvement
• Stakeholder Management
• Data Analysis
• ERP Systems Knowledge

• Timely invoice processing and dispute resolution.
• Reduction in financial workflow backlog.
• Improved billing accuracy and customer satisfaction.
• Compliance with SLAs and operational KPIs.
• Successful implementation of process improvements and automation initiatives.