Job Description: Lead Customer Support Advisor
Department: Business Development
Industry: Manufacturing
Location: Ulhasnagar
Experience: 1–3 Years (Preferred)
Employment Type: Full-time
Job Objective
We are looking for a confident, persuasive and result-oriented Telecalling & Lead Conversion Executive to connect with prospective customers, understand their requirements, explain our products and convert incoming leads into confirmed sales.
The candidate will be responsible for handling customer enquiries, making outbound calls, following up with interested prospects and coordinating with the sales team to ensure maximum lead conversion and customer satisfaction.
Key Responsibilities
1. Lead Calling & Customer Interaction
- Make outbound calls to potential customers and follow up on incoming enquiries.
- Connect with leads generated through the website, social media, online platforms and other marketing channels.
- Understand customer requirements, preferences and purchase intentions.
- Explain product features, specifications, pricing and benefits over calls.
- Handle customer questions and provide relevant product information.
2. Lead Follow-up & Conversion
- Regularly follow up with interested and potential customers.
- Nurture leads and maintain consistent communication until conversion.
- Identify serious buyers and prioritise high-potential leads.
- Persuade customers to proceed with their purchase.
- Handle customer objections related to pricing, product features and other concerns.
- Work towards converting enquiries into confirmed orders.
3. Sales Coordination
- Coordinate with the sales team for pricing, quotations and product-related queries.
- Share relevant product catalogues, images, videos and quotations with customers through WhatsApp or email.
- Coordinate with the internal team to ensure timely responses to customer enquiries.
- Assist customers throughout the initial stages of the buying process.
- Ensure a smooth handover of converted leads to the concerned sales team.
4. Lead Management & Reporting
- Maintain accurate records of all customer calls, enquiries and follow-ups.
- Update lead status regularly in CRM, Excel or other tracking systems.
- Track pending, interested, converted and lost leads.
- Ensure no potential enquiry is missed or left unattended.
- Prepare daily and weekly reports on calling activities and lead conversion.
- Maintain a systematic follow-up schedule for all active leads.
5. Customer Relationship Management
- Build a positive relationship with prospective customers.
- Maintain professional and polite communication with customers.
- Understand customer concerns and provide appropriate assistance.
- Ensure a positive customer experience throughout the sales process.
Required Skills
- Excellent verbal communication and convincing skills.
- Good Hindi and English communication skills. Knowledge of Marathi will be an advantage.
- Ability to persuade customers and handle sales objections.
- Strong follow-up and lead management skills.
- Confidence in handling outbound and inbound calls.
- Basic knowledge of MS Excel, Google Sheets and WhatsApp.
- Ability to understand customer requirements and recommend suitable products.
- Target-oriented approach with a focus on sales conversion.
Qualification & Experience
- Graduate in any discipline (preferred).
- 1–3 years of experience in telecalling, telesales, inside sales or lead conversion.
- Experience in handling B
Pay: Up to ₹20,000.00 per month
Work Location: In person
