Lead, Cloud Support

**Role Overview:** As a Lead Cloud Support at Strategy, you will be responsible for managing and guiding a team of 5-6 Cloud Support Engineers. Your primary focus will be to provide technical support for Strategy's suite of products, including the Business Intelligence product suite, Cloud platform, and underlying technologies. Your role will involve team management, handling escalations, creating processes, and supporting the growth of the Strategy Community while continuously deepening your product knowledge to ensure exceptional service delivery. **Key Responsibilities:** - Lead and manage a team of 5-6 Cloud Support Engineers to provide technical support for clients on Strategy's Business Intelligence product suite, Cloud platform, and related technologies. - Build and maintain strong relationships with customers, partners, and internal stakeholders through high-quality interactions during customer project development and production system maintenance. - Identify creative solutions to complex issues using analytical expertise and troubleshooting skills. - Collaborate effectively with peers, internal teams, and software development teams to ensure seamless support. - Prioritize and communicate product defects and enhancement requests to Engineering teams efficiently. - Contribute to customer-facing technical documentation and product knowledge addendums to support the growth of the Strategy Community. - Engage in personal and professional development through internal programs aimed at enhancing skills and performance. - Foster effective teamwork within a collaborative, fast-paced environment aligned toward shared goals. **Qualifications:** - Masters or Bachelors degree in a technical field such as Engineering, Physics, Mathematics, Computer Science, or equivalent. - Proficiency in Python, REST API, Java, SQL, HTML, or XML/XSL technologies. - Strong knowledge of Windows/Linux system administration. - Minimum of 4 years of hands-on experience with the MicroStrategy platform (as an Administrator or Developer). - Ability to work EMEA hours (12:30 PM to 9:30 PM IST). - Excellent analytical and troubleshooting skills with proven problem-solving capabilities. - Exceptional time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities in high-pressure situations. - Outstanding oral and written communication skills in English. - Willingness to work from the Pune office 5 days a week. **Preferred Qualifications:** - Cloud certifications (AWS, Azure, Google Cloud). (Note: The additional information about the recruitment process and online assessments has been omitted from the Job Description.),