Lead Business Analyst - Telecom with Salesforce

Lead Business Analyst - Telecom with Salesforce

Responsibilities

• Elicit and collect stakeholder feedback to define, validate, and clarify requirements
• Keep the program scope succinct and aligned across all workstreams
• Develop and refresh documentation needed to manage the program and related projects
• Partner with engineering, QA, product managers, and other teams to guide features through build, test, and timely release
• Lead Scrum Master duties by managing schedules, identifying impediments, and communicating risks and issues to stakeholders
• Drive release schedules and milestones while maintaining pace in a high-speed environment
• Support delivery with hands-on software development and project management, ensuring strong cross-functional coordination and inter/intra team communication

Requirements

• Bachelor's degree in a technical field or comparable practical experience
• 8+ years of total IT experience, with 5+ years focused on Business Analysis, emerging technologies, or related technical domains
• Proven track record in software development and driving end-to-end delivery across multiple engineering teams
• Hands-on knowledge of Salesforce
• Strong command of Agile software development methodologies
• Demonstrated experience as a Scrum Master leading development sprints
• English level B2 (Upper-Intermediate) or higher for effective communication

Nice to have

• Background in Network Engineering
• Familiarity with OSS
• Understanding of Salesforce (core clouds)
• Qualifications in Software Engineering
• Capability to solve problems in fast-paced, continuously evolving environments and collaborate cross-functionally in highly integrated teams of technical and non-technical members
• Strength in communicating technical topics to non-technical audiences with clear verbal and written skills