Lead Business Analyst - EV

Lead Business Analyst - EV

Responsibilities

• Convert customer, commercial, operational, and technical inputs into thorough requirements artifacts, including user stories, acceptance criteria, process flows, edge cases, dependencies, and non-functional requirements
• Confirm requirements and solution directions with users, customers, operations teams, and engineering via interviews, workshops, prototypes, pilots, and feedback loops
• Champion user-focused, data-driven product capabilities from concept through implementation
• Identify customer needs through persona-driven research and product feedback, and help map the end-to-end customer journey
• Deliver features that work across diverse technical environments using Agile/SCRUM, balancing tradeoffs across scope, resources, timeline, and customer benefit
• Execute beta and pilot programs for early-stage products
• Coordinate product launches by partnering with cross-functional teams
• Maintain knowledge-sharing assets and documentation such as user guides, FAQs, and training videos

Requirements

• Extensive IT experience with 10-14 years overall, including 7-9 years as a product manager or business analyst in a technology environment
• Hands-on experience with electric vehicle charging software offerings and EVs
• Proven delivery experience with complex products, preferably SaaS products, including building self-service applications
• Demonstrated ability to manage dependencies and earn alignment, agreement, and trust from stakeholders to deliver successful products
• Strong collaboration background with software engineering and development teams
• Practical skills in Business Analysis, Requirement Gathering, BRD, FRD, and Stakeholder Management
• Working knowledge of Agile methodology, API Integration, and SQL
• Tool proficiency with Rally, JIRA, and Confluence
• Outstanding organizational ability, strong attention to detail, critical thinking, and comfort managing multiple competing priorities
• Bachelor's Degree