Lead Business Analyst

Total Experience - 5 to 14 Years

Location - Kochi

Notice Period - Immediate

Work mode - Work from office

Required Skills & Competencies

• Business Analysis
• Business process analysis and modelling
• Requirements elicitation and documentation
• Gap analysis
• Process mapping and workflow documentation
• User story and use case development
• Functional & Technical Knowledge
• Strong understanding of Salesforce ecosystem
• Understanding of web and mobile application architectures
• Knowledge of enterprise application integrations
• Familiarity with APIs, middleware, and data flows
• Ability to interpret technical designs and convert them into business-readable documentation
• Documentation & Communication
• Exceptional documentation and technical writing skills
• Ability to simplify complex technical concepts for non-technical audiences
• Strong presentation, facilitation, and communication skills
• Ability to produce structured, professional, and reusable knowledge assets
• Interpersonal Skills
• Strong stakeholder management
• Collaborative working style
• Active listening and interviewing skills
• Strong problem-solving mindset
• Attention to detail
• Technology Literacy
• Understanding of enterprise systems and digital platforms
• Familiarity with CRM implementations and support operations
• Experience working in Agile and product delivery environments
• Knowledge of process modelling tools and documentation platforms

Preferred Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field.
• Salesforce certifications are an advantage.
• Business Analysis certification (CBAP, PMI-PBA, ECBA, or equivalent) preferred.
• Experience with tools such as:

Salesforce

Jira

Confluence

Visio/Lucidchart/Draw.io

Microsoft 365 Suite

SharePoint

Experience Required

• 5+ years of experience as a Business Analyst, Functional Consultant, or Techno-Functional Analyst.
• Experience working with Salesforce implementation, enhancement, or support teams.
• Experience documenting enterprise business processes and system landscapes.
• Experience supporting digital applications, CRM platforms, and integrated enterprise solutions.