L3 System Administrator - 8+ Years of exp

-Strong understanding of supply chain process.

--Strong Communication skills

--Should have knowledge on log management and analysis tools - like Splunk, kibana

--Knowledge of Incident Management Software such as ServiceNow, Jira Service Management, Radar, BMC Remedy, or similar tools.

--Should have knowledge on automations and integrations systems and applications.

--Understanding of SQL, JSON, Python is added advantage

--Experience on reporting tools like Tableau will be much appreciated

--L1, L2 Application production support

--Strong Debugging skills, understanding of root cause analysis (RCA) and problem management to identify long-term fixes for recurring incidents.

• ServiceNow knowledge
• application support experience
• Splunk :- log de bugging skill
• Data base knowledge , ( eg:Pl Sql )
• Reporting skills

Do

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Job Types: Full-time, Permanent, Contractual / Temporary
Contract length: 12 months

Pay: ₹1,245,906.82 - ₹1,984,436.71 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Monday to Friday
• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus