L1 Support Engineer Job

Job Description

About the job: Details: 1. Position: L1 Support Engineer 2. Experience: 0-2 Years Location: Purna Das Road, Kolkata Key Responsibilities: 1. Support Engineers' primary objective is to categorize calls based on issue trends and determine the root cause. They will provide guidance on application features and respond to basic functionality queries regarding the clients application. 2. They will be responsible for logging incidents when customers reach out via the hotline and conducting preliminary investigations. A key part of their role includes gathering essential information from end-users such as Merchandiser Name, Location, Region, Caller Name, Town, etc. 3. The role also involves resolving login and sync-related issues, addressing master data management problems, and handling data/report requests. For ad-hoc data dump requests, L1 engineers must probe for the purpose, detailed requirements, and urgency. 4. For activation or installation support, they will coordinate with the LK team to obtain the necessary keys. They will also collect relevant data from the clients customers to escalate to Level 2 support when needed. 5. Additional responsibilities include tracking the adoption of new features at different sites, reporting usage to the client's customer, and following up with system administrators to ensure timely incident closures. Eligibility criteria: 1. Good communication skills 2. Strong analytical skills 3. Open to candidates from Arts or Engineering backgrounds 4. Willingness to work at the client location (On-site support) 5. Should be flexible to work for 6 Days in a week 6. Languages Required: Hindi and English (Both mandatory) Who can apply: Only those candidates can apply who: have minimum 1 years of experience are from Kolkata only are Computer Science Engineering students Salary: ₹ 2,50,001 - 3,50,002 /year Experience: 1 year(s) Deadline: 2025-07-10 23:59:59 Skills required: MS-Excel and Troubleshooting Other Requirements: 1. Willing to work in an L1 Support role 2. Willing to work 6 Days (Monday to Saturday) in Purna Das Road, Kolkata About Company: Ivy Mobility provides a cloud-based intelligent Route-to-Market (iRTM) solution for consumer goods companies. Some of the world's largest consumer goods companies manage their secondary sales and field force automation using our solutions to increase productivity, reduce out-of-stocks, and drive up same-store sales. Ivy Mobility is synonymous with automation in the consumer goods industry. We help our customers to scale, innovate, and transform into a digital world seamlessly. Our solutions help consumer goods companies increase visibility and expand their reach into the widest of geographies. Transparency in transactions brings accountability, which carves a path for a deeper understanding of each business. Our team is laser-focused on simplifying, automating, and streamlining the dozens of activities of field reps. Over 900 employees across the globe 15+ years serving the consumer goods industry Live in over 57 markets Founder-led, agile, and innovative