L1 Support Associate (Voice Process)

Location

Job Summary

We are seeking Customer Support Associates to provide L1 customer and technical support for healthcare services and software applications through inbound and outbound voice processes.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address healthcare-related queries and provide basic software application support.
• Record customer interactions, manage support tickets, and follow up on pending requests.
• Escalate unresolved issues to appropriate technical or operational teams.
• Maintain service quality, customer satisfaction, and data confidentiality.

Required Skills & Qualifications

• Graduation in any discipline is mandatory.
• Good verbal English communication and active listening skills.
• Basic computer knowledge and MS Office proficiency.
• Strong customer-handling, problem-solving, and interpersonal skills.
• Willingness to work in US night shifts.

Interested candidates can share their updated profile and expected CTC to info@exafluence.com