L1 Support Associate (Non-Voice Process)

Location:

Job Summary

We are seeking detail-oriented Process Associate to provide L1 support for Fintech services and software applications through email, chat, and ticket-based processes.

Key Responsibilities

• Handle Fintech software-related customer queries through email, chat, and support tickets.
• Provide basic application troubleshooting and support for user access issues.
• Perform data verification, documentation, and system updates.
• Track service requests, maintain accurate records, and ensure timely resolution.
• Escalate complex issues to relevant technical or operational teams.
• Ensure data accuracy, confidentiality, and compliance with company procedures.

Required Skills & Qualifications

• Graduation in any discipline is mandatory.
• Good verbal English communication skills.
• Basic computer knowledge, MS Office proficiency, and typing skills.
• Strong attention to detail, analytical ability, and problem-solving skills.
• Willingness to work in US/ Australia night shifts.

Interested candidates can share their updated profile and expected CTC to info@exafluence.com