L1 Support Analyst

2 - 6 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Production Support Analyst II at Exela, your primary responsibility will be providing L1 support for new products, managing production deployments, interacting with US customers, and handling production support tickets. Your role demands excellent communication and analytical skills, along with the ability to quickly grasp new products. It is essential to be flexible to work rotational shifts, including day, night, and weekends, to ensure strict timelines are met. Key Responsibilities: - Provide L1 support for new products - Handle production deployments - Interact with US customers - Manage production support tickets - Work rotational shifts (Day / Night / Weekends) - Meet strict timelines Qualifications Required: - Very Good Communication Skills - Good Analytical Skills - Min 2 years - 5 years of experience - Prior experience in US customer interaction - Azure Fundamentals knowledge,

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Exela Technologies logo
Exela Technologies

IT Services and IT Consulting

Irving Texas

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