L1 NOC Engineer - VoIP Operations

L1 NOC Engineer - VoIP Operations

Alyssum Global Services is an IT and consulting company focused on delivering technology solutions that help businesses operate and grow. We value practical problem-solving, collaboration, and reliable technology delivery.

The Role

We are looking for an L1 NOC Engineer to join our NOC team in Noida and help keep our VoIP services running reliably, around the clock. As the first line of support, you will monitor our voice networks, troubleshoot issues and work with our global teams to resolve them quickly.

This is a 24/7 role based on rotating shifts, including night and weekend shifts.

Role & responsibilities:

• Monitor VoIP networks and services using NOC monitoring tools and respond quickly to alerts and incidents.
• Troubleshoot VoIP and network issues to ensure optimal performance and reliability.
• Work with cross-functional teams to resolve complex technical issues related to voice communications, escalating when needed.
• Create and maintain documentation for network configurations, procedures and best practices.
• Provide 24/7 support for critical production systems on rotating shifts, including nights, weekends and on-call rotation.

Preferred candidate profile:

• 2-3 years of experience in Network Operations or a related field - a must.
• Strong understanding of VoIP technologies, networking and security.
• Experience working with NOC tools and monitoring software.
• Good documentation skills in Word and Excel.
• Availability to work rotating shifts, including nights and weekends - a must.
• Bachelor's degree.
• Good English, spoken and written.

Advantage: