L1 IT Support Engineer

Job Title: L1 IT Support Engineer

Location: Santacruz / Kalina, Mumbai
Experience: 2–4 Years
Salary: Up to ₹30,000 per month
Qualification: Graduate / Diploma in IT or Technology
Job Type: Full-Time
Shift: General Shift | 5 Days Working
Joining: Immediate

Job Description:

We are hiring an experienced L1 IT Support Engineer to provide end-user and infrastructure support.

Key Responsibilities:

• Troubleshoot Windows OS, MS Office, Outlook, Teams, VPN and business applications.
• Provide desktop, laptop, printer and scanner support.
• Resolve basic LAN, Wi-Fi, internet and connectivity issues.
• Handle password resets, email configuration and user account support.
• Install and configure operating systems, software, antivirus and security patches.
• Perform IMAC (Install, Move, Add and Change) activities.
• Maintain IT asset records and incident logs using Excel or service management tools.
• Escalate unresolved issues to L2/L3 support teams.

Required Skills:

• 2–4 years of experience in IT support or desktop support.
• Good knowledge of Windows OS, hardware troubleshooting and networking basics.
• Strong communication skills in English.
• Ability to join immediately.
• Candidates residing near Santacruz / Kalina will be preferred.

Interested candidates can share their updated resumes.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person