Job Overview: We are looking for an experienced Overseas Admission Manager to join our team In this role, you will manage the admission process for Indian students seeking study abroad opportunities. You will work closely with universities and educational institutions across various countries to facilitate admissions, provide counseling to students, and ensure compliance with visa requirements. This senior-level position requires a minimum of 4 to 8 years of experience. Job Responsibilities: ? Team Management: Lead a team of 8-10 coaches/country counselors, ensuring that monthly/ yearly targets are achieved. ? Visa Compliance: Ensure compliance with visa requirements and assist students with their visa applications. ? Application Review: Coordinate with the admissions team to review and evaluate student applications. ? Relationship Building: Establish and maintain relationships with universities and educational institutions across various countries. ? Policy and Market Awareness: Stay updated on changes in education policies, immigration regulations, and market trends ? Student Support: Address any issues or concerns raised by students and provide prompt resolutions. ? Record Keeping: Maintain accurate records and documentation related to admissions and student interactions. . Qualification and Skills: ? Proven experience in international recruitment and student counseling ? In-depth knowledge of study abroad destinations ? Familiarity with visa requirements and procedures ? Excellent communication, interpersonal skills & hustler (must). ? Strong organizational and multitasking abilities ? Attention to detail and ability to maintain accurate records Expectations ? 6 Days working ? Minimum 3+ years experience in Study Abroad Domain and 5+ overall experience ? Minimum 40 Visa per counselor in a year and 320-400 visa at manager level with a team of 8-10 country Counselors
Description We are seeking a dynamic Customer Support Executive for our International Voice team in India. The ideal candidate will be responsible for providing outstanding customer service to our international clientele, addressing inquiries, and resolving issues to ensure a high level of customer satisfaction. This role requires excellent communication skills and a commitment to delivering quality support. Responsibilities Provide exceptional customer service to international clients via voice communication channels. Resolve customer queries and issues in a timely and effective manner. Maintain a positive, empathetic, and professional attitude toward customers at all times. Document customer interactions and maintain accurate records of customer feedback and issues. Collaborate with team members and other departments to improve overall customer satisfaction. Stay updated on product knowledge and service offerings to provide accurate information to customers. Skills and Qualifications Excellent verbal communication skills in English; additional languages are a plus. Proficiency in using computer systems and handling multiple software applications. Strong problem-solving skills and ability to think on your feet. Ability to work in a fast-paced environment and manage time effectively. Customer-oriented mindset with a passion for helping others. Basic understanding of customer service principles and practices. Ability to work flexible hours, including nights and weekends if necessary.