Job Summary : We are looking for a proactive and well-organized Front Office Executive to join our team. The ideal candidate will serve as the first point of contact for incoming communication and will manage various front-desk and back-office responsibilities efficiently. Key Responsibilities : Responding to Calls : Answer incoming calls promptly and professionally Redirect calls to the appropriate department or personnel Maintain a call log and ensure follow-ups when necessary Handling Chat Messages : Manage customer and internal chat queries across various platforms Provide accurate and timely responses Escalate issues to the concerned department if needed Back Office Work : Maintain records, logs, and files as required Assist with data entry, coordination, and document preparation Support internal departments with administrative tasks Skills & Qualifications : Strong communication skills (written & verbal) Basic computer knowledge (MS Office, Email, Chat Tools) Good multitasking and time-management skills Ability to remain calm and professional under pressure Prior experience in a front desk or administrative role is a plus Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Experience: Customer service: 3 years (Preferred) Language: English (Preferred) Location: Andheri, Mumbai, Maharashtra (Preferred) Work Location: In person Application Deadline: 21/07/2025 Expected Start Date: 25/07/2025