Key Accounts Manager

Roles and Responsibilities

• Senior Manager – Key Account Management
• Industry: Automotive / Auto Components
• Location: Pune, Maharashtra
• Designation: Senior Manager – Key Account Management
• Experience: 10–15 Years (preferably in the automotive industry)
• Job Purpose
• We are looking for an experienced Senior Manager – Key Account Management from the automotive or auto component industry who has strong experience handling Tata Motors and Mahindra & Mahindra as key customers. The candidate will be responsible for managing customer relationships, driving business growth, coordinating new product development activities, and ensuring customer satisfaction and profitability.
• Key Responsibilities
• Manage and develop strategic relationships with Tata Motors and Mahindra & Mahindra.
• Handle key customer accounts, ensuring customer satisfaction, business continuity, and long-term partnerships.
• Drive business development, new business acquisition, and revenue growth within existing accounts.
• Coordinate with customers for RFQs, new product enquiries, quotations, commercial negotiations, and order finalization.
• Work closely with internal teams, including Sales, NPD, R&D, Quality, Production, SCM, and Finance, to ensure smooth execution of customer requirements.
• Monitor customer forecasts, order pipelines, annual business plans, and sales targets.
• Manage pricing negotiations, cost reduction initiatives, and annual price revisions.
• Ensure timely resolution of customer complaints, delivery issues, quality concerns, and commercial disputes.
• Coordinate with customer purchase, engineering, quality, and program management teams.
• Track new product development projects, program launches, and customer-specific milestones.
• Monitor sales performance, profitability, receivables, and account-wise business growth.
• Identify new business opportunities and strengthen the company's position with existing OEM customers.
• Prepare periodic MIS reports covering sales, RFQs, order bookings, customer concerns, and business forecasts.
• Candidate Requirements
• Bachelor's degree in Engineering, preferably Mechanical, Automobile, or Production Engineering.
• MBA in Marketing or Business Management will be an added advantage.
• 10–15 years of experience in key account management, sales, or business development within the automotive or auto component industry.
• Mandatory experience handling Tata Motors and Mahindra & Mahindra accounts.
• Experience in managing OEM relationships, commercial negotiations, RFQs, and new business development.
• Strong understanding of automotive OEM processes, customer expectations, pricing, and cost optimization.
• Experience coordinating with cross-functional teams for NPD, quality, production, and delivery.
• Excellent communication, negotiation, presentation, and relationship management skills.
• Preferred Candidate Profile
• Currently working as Senior Manager – Key Account Management, Senior Manager – Sales, or an equivalent designation.
• Experience with Tier-1 automotive component manufacturers supplying to Tata Motors and Mahindra & Mahindra.
• Strong customer relationships with OEM purchase and engineering teams.
• Demonstrated success in business growth, customer retention, and new business acquisition.