Junior IT Engineer Plant & Desktop Support
Location Tunikibollaram, Hyderabad Department Information Technology
Experience Fresher to 3 years Employment Full-time
Reports To IT Manager / IT Head Level Junior / Trainee
Role Summary
Provide hands-on first-level IT support for factory and office operations. Maintain desktops, laptops, printers, user accounts, Microsoft
365 services, network connectivity and basic plant IT infrastructure. The role suits a practical, service-oriented candidate who can
troubleshoot routine issues, document work properly and coordinate with internal teams and external vendors.
Key Responsibilities
- Install, configure, maintain and troubleshoot Windows 10/11 desktops, laptops, monitors, printers, scanners and peripherals.
- Resolve first-level hardware, operating-system, driver, application, Microsoft Office and business-software issues.
- Provide on-site and remote support to production, engineering, HR, finance and other office/plant users.
- Set up computers and approved software for new employees; assist with onboarding, access changes and offboarding tasks as
- authorised.
- Troubleshoot LAN, Wi-Fi, internet and TCP/IP connectivity; assist with switches, access points and network cabling checks.
- Coordinate with engineering/technical teams on LAN connectivity for CNC machines and other plant equipment; do not change
- machine or industrial-control configurations without authorisation.
- Support Microsoft 365, Outlook, Teams and OneDrive issues; assist with account access and password resets according to company
- procedures.
- Perform basic endpoint-security checks and ensure approved Windows, application and antivirus updates are applied.
- Log, update and close IT help desk tickets with clear issue descriptions, actions taken, status and resolution notes.
- Maintain accurate inventory of desktops, laptops, monitors, printers, network devices, accessories, software licences and
- warranty/AMC details.
- Coordinate with hardware, software and network vendors; follow up on service calls, repairs and warranty cases.
- Assist with CCTV, biometric and access-control systems when required; escalate specialist issues to the responsible vendor/team.
- Follow IT security, data protection, asset-handling and workplace safety procedures; report suspicious activity promptly.
Required Qualifications
- Diploma, ITI, BCA, B.Sc., B.Tech or B.E. in Computer Science, Information Technology, Computer Applications, Electronics &
- Communication, or a related technical field.
- Freshers with good practical knowledge are welcome; 02 years of desktop, IT or network support experience is suitable.
Required Technical Skills
- Working knowledge of Windows 10/11, desktop/laptop components and common troubleshooting methods.
- Basic LAN, Wi-Fi, TCP/IP, IP addressing, DNS, DHCP, switches and connectivity troubleshooting.
- Familiarity with Microsoft Office/Microsoft 365, email, printers and scanners.
- Basic understanding of antivirus, endpoint security, software updates and safe IT practices.
- Good problem-solving, documentation, communication and user-support skills.
Preferred Skills (Advantage)
- Basic Microsoft 365 administration and Microsoft Entra ID / Active Directory.
- Networking fundamentals or CCNA-level knowledge.
- IT ticketing systems, asset management and software licence tracking.
- Exposure to a manufacturing/plant environment, CNC connectivity, CCTV or biometric/access-control systems.
Candidate Profile
- Willing to provide hands-on support on the plant floor and in office areas.
- Able to prioritise requests, follow instructions, learn quickly and escalate issues beyond assigned access or expertise.
- Professional, dependable and service-oriented, with good follow-up and coordination skills.
- Able to work independently on routine tasks and collaboratively with the IT team, plant departments and vendors.
Key Performance Areas
- Timely response and resolution of user IT incidents and service requests.
- Reliability of end-user devices and basic plant IT connectivity.
- Accurate help desk, asset, software licence and maintenance records.
- Compliance with IT security procedures and authorised change processes.
- Effective coordination and follow-up with departments and external vendors.
