Jr Customer Service Executive - Service Delivery

About The Company

• Key Objective / Purpose of the Job:
  

• Major Activities
• Provision MPLS-TP/SR-EVPN based services on Tata Communication Global Enterprise network.
• The position requires coordinating with various teams for provisioning related issues and resolving the same.
• Supporting 24x7 shift activities with flexibility.
• Provide assistance to team members by way of assisting them in resolving challenging technical problems, sharing knowledge and adhering to quality processes in ensuring objectives are met.
• The above mentioned configuration of services to be done on primarily on all SDH Devices(ECI/Tejas/Huawei/Ciena) and also include MPLS-TP devices & SR-EVPN (CIENA/HUAWEI/NOKIA), along OTN Configuration.
• Performing migrations and change managements on the existing customer circuits during critical planned events/ downtimes and ensuring the activity completion in stipulated time frames. Knowledge of EMS and NMS system for working in node related and service configuration activities.