Job Description You are a strategic thinker passionate about driving solutions in financial analysis. You have found the right team. As a Control Manager - Associate within the Corporate Investment Banking (CIB) Finance team, you will be involved in the creation and evaluation of the effectiveness of controls across the department. Your role will be to maintain a disciplined and sustainable end-to-end control environment, promptly identify and escalate issues, and collaborate with the business to ensure timely remediation of these issues. This position provides the chance to engage in top-down risk analysis, control issue detection, escalation, root cause analysis, and remediation. Additionally, you will support routine business control activity to ensure a robust, regulated, and appropriately governed control environment within Corporate Investment Banking finance. Job Responsibilities Partner with Asia legal entity controllers on Issue and Error management of external financial reporting process in CIB Finance, including root cause analysis, identification of control gaps and remediation follow up. Review, challenge and/or test existing controls. Support and execute BAU Office of Legal Obligations program for CIB Finance. Support Asia Finance control forums including providing the agenda and material, liaison with legal entity controllers, product controllers and functional finance representatives, recording actions and ensuring appropriate follow-up. Develop and enhance the existing governance within Asia legal entity controllers including new policies and procedures, process enhancement, building and maintaining a robust governance framework. Participate in regional and global controls initiatives and projects, where applicable. Develop presentations, analysis and supporting materials for key internal clients including senior management. Lead, participate and support ad-hoc special projects and requests as needed. Required Qualifications, Capabilities And Skills Minimum of bachelor’s degree in finance, Accounting or other related discipline. Minimum of 10 years of experience in Finance, Compliance or in risk and control functions. Strong Accounting and Business Analysis skills. Excellent written and verbal communications skills, comfortable interacting with cross business and functional partners. Good project management and strong influencing skills. Self-starter, independent worker who thinks out of the box and ability to multitask. Excellent organizational and follow through skills, detail oriented. Preferred Qualifications, Capabilities, And Skills Legal entity control and/or external audit experience preferred. CA or MBA in finance preferred. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

Job Description The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required Qualifications, Skills And Capabilities Hold a Bachelor's degree with minimum 6 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred Qualifications, Skills And Capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

JOB DESCRIPTION You are a strategic thinker passionate about driving solutions in financial analysis. You have found the right team. As a Financial Planning & Analysis Associate within our dynamic team, you will play a pivotal role in partnering across the firm to deliver insightful financial and strategic analysis. Your responsibilities will encompass oversight and coordination of budgeting and forecasting processes, ensuring robust financial control, and conducting in-depth analysis of financial and business metrics. You will also be tasked with the delivery of regular management reports and the development of innovative reporting capabilities, such as dashboards. Your role will involve advising line of business CFOs on strategies to enhance profitability and operational efficiency. You will be expected to analyze, prepare, and reconcile accounting and technical data, and generate comprehensive reports, while continuously seeking ways to streamline processes and reduce cycle times through automation and process improvement. Furthermore, you will contribute to the development of recommendations that impact business procedures and operations, and maintain our financial and reporting systems. You may also be called upon to assist the department and other team members with special projects or components of larger projects as required. Job Responsibilities: Managing annual and continual financial planning activities for product areas, providing business rationale and decisions for all month-end financial performance and forecasting. Conducting reviews and analysis on product financial performance, consumption/demand planning, budgeting, billing, trends, and exception reports. Reporting on efficiency, analytics, and strategy, including but not limited to location strategy, span of control, reporting, and analytics. Creating financial business cases to support business initiatives. Monitoring and reporting on key metrics, driving data quality initiatives across the product area, and helping define future needs of the product area. Developing and tracking performance metrics, creating presentations, and providing financial analysis on various topics to senior management. Performing variance analysis to understand the key drivers of the results and presenting commentary to senior managers, explaining changes from prior forecasts/budgets. Designing new reports and dashboards to efficiently deliver financial results to senior management. Enhancing controls and streamlining processes, introducing automation where possible. Required qualifications, capabilities, and skills: Bachelor’s degree in Accounting, Finance or a subject of a technical nature Advanced skills in Excel and PowerPoint Proficiency with data mining/gathering and manipulation of data sets Inquisitive, enthusiastic and diligent, and capable of challenging peers Strong verbal and written communication skills, with the ability to articulate complex issues clearly Ability to create ad hoc reporting for senior management Proven track record for executing on special projects / assignments, often with little lead time or information Highly motivated and able to thrive and think clearly under pressure and tight deadlines Team player with the ability to be respected as a trusted partner for the Business, Finance, and FP&A Teams Highly motivated self-starter with excellent time management/prioritization skills Strong analytical and problem solving skills with ability to analyze large data sets and present conclusions concisely Preferred qualifications, capabilities, and skills: Minimum 3 years of work experience, preferably in Financial Services, and/or accounting/controller background ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.

JOB DESCRIPTION Your unmatched expertise and unrelenting quest for outcomes are the driving forces for transformation that inspire high-quality solutions. You are a crucial member of a diverse team of thought leaders committed to leaving a positive mark on the industry. As a Principal Data Architect at JPMorgan Chase within the Consumer and Community Banking, you will provide expertise to enhance and develop data architecture platforms based on modern cloud-based technologies as well as support the adoption of strategic global solutions. You will leverage your advanced data architecture capabilities and collaborate with colleagues across the organization to drive best-in-class outcomes to achieve the target state architecture goals. Job responsibilities Advises cross-functional teams on data architecture solutions to achieve the target state architecture and improve current technologies. Lead the design, implementation, and maintenance of scalable, high-performance data architectures, including data lakes, data warehouses, and data integration solutions. Collaborate with cross-functional teams, including IT, business units, and analytics teams, to ensure data architecture supports business needs and enables data-driven decision-making. Drive the adoption of emerging data technologies and methodologies to enhance data capabilities and improve efficiency Develops multi-year roadmaps aligned with business and data architecture strategy and priorities Creates complex and scalable data frameworks using appropriate software design Reviews and debugs code written by others to deliver secure, high-quality production code Serves as the function’s go-to subject matter expert Contributes to the development of technical methods in specialized fields in line with the latest product development methodologies Creates durable, reusable data frameworks using new technology to meet the needs of the business Champions the firm’s culture of diversity, equity, inclusion, and respect. Mentors and coaches junior architects and technologists Required qualifications, capabilities, and skills Formal training or certification on data management concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise. Hands-on practical experience delivering system design, application development, testing, and operational stability Expert in one or more architecture disciplines and programming languages Deep knowledge of data architecture, best practices, and industry trends Experience with cloud-based data platforms (e.g., AWS, Azure, Google Cloud) and big data technologies (e.g., Hadoop, Spark). Advanced knowledge of application development and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) Experience applying expertise and new methods to determine solutions for complex architecture problems in one or more technical disciplines Ability to present and effectively communicate with Senior Leaders and Executives ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

JOB DESCRIPTION Step into the role of a Principal Solution Architect at JPMorgan Chase and become a driving force behind the development and adoption of cutting-edge, cloud-based technologies. As a Principal Solution Architect at JPMorgan Chase within the Consumer and Community Banking, you will provide expertise to enhance and develop architecture platforms based on modern cloud-based technologies, as well as support the adoption of strategic global solutions. You will leverage your advanced architecture capabilities and collaborate with colleagues across the organization to drive best-in-class outcomes. Job responsibilities Advises cross-functional teams on technology selection to achieve target state architecture and decisions on improvements to current technologies Develops multi-year roadmaps aligned with business and architecture strategy and priorities Creates complex and scalable coding frameworks using appropriate software design Serves as the function’s go-to subject matter expert Contributes to the development of technical methods in specialized fields in line with the latest product development methodologies Creates durable, reusable software frameworks that improves velocity and quality of output across teams and functions Champions the firm’s culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on data management concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise Hands-on practical experience delivering system design, application development, testing, and operational stability Expertise in one or more programming language(s) Deep knowledge in one or more software, applications, and architecture Advanced knowledge of software architecture, application development, and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) Experience applying expertise and new methods to determine solutions for complex architecture problems in one or more technical disciplines Ability to present and effectively communicate to Senior Leaders and Executives Understanding of the business Practical cloud native experience ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

JOB DESCRIPTION There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems. As a Site Reliability Engineer III at JPMorgan Chase within the Corporate Technology, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform. Job responsibilities Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications Implements infrastructure, configuration, and network as code for the applications and platforms in your remit Collaborates with technical experts, key stakeholders, and team members to resolve complex problems Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers Supports the adoption of site reliability engineering best practices within your team Required qualifications, capabilities, and skills Formal training or certification on Site Reliability concepts and 3+ years applied experience Knowledge of one or more general-purpose programming languages or automation scripting (Python, UNIX shell scripting, etc.). Experience supporting public/private cloud-based applications. Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others. Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform Intermediate understanding of one programming language such as Python, Java should be able to dive into code and recommend developers for performance optimization and error fixing. Knowledge of source code management tools like Git, Bitbucket, and CI/CD tools like Jenkins. Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation. Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team. Ability to initiate and implement ideas to solve business problems and shift left towards SRE. Preferred qualifications, capabilities, and skills Familiarity with container and container orchestration such as Kubernetes, ECS ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

JOB DESCRIPTION You are a strategic thinker passionate about driving solutions in External Reporting . You have found the right team. As an External Reporting Associate in our Finance team, you will spend each day defining, refining, and delivering set goals for our firm. Our external reporting function is responsible for overseeing the financial statements and external reporting. We ensure a robust control environment, apply USGAAP/IFRS in compliance with corporate and regulatory requirements, and understand the uses and reporting of financial statements. Job responsibilities Apply up-to-date product, industry, and market knowledge in specialty areas of reporting. Consolidate, review, and analyze financial data for accuracy and completeness, performing period-over-period variance analytics. Coordinate data collection and business results with various lines of business, Regulatory Controllers, and SEC reporting teams. Assist in thoroughly assessing issues, outcomes, and resolutions. Communicate financial information clearly to the lines of business and flag potential issues. Participate in the production, review, and filing of monthly, quarterly, semi-annual, and annual reports for various regulatory agencies. Adhere to proof and control procedures to ensure accurate reconciliation between regulatory filings, SEC filings, and other published financial reports. Follow various control procedures and edit checks to ensure the integrity of reported financial results. Ensure accurate and complete data submission to the Regulators. Interpret and define regulatory and/or SEC requirements and coordinate internal and external policies. Establish and manage relationships with the line of business and external regulatory agency constituents through ongoing partnership and dialogue. Participate in continuous improvement efforts around data quality review and external reporting improvement projects. Required qualifications, capabilities, and skills: 3+ years in a Finance organization with exposure to accounting, financial statements, and/or regulatory reporting Experience in Product Control, Financial Control or knowledge of SEC reporting/Reg Reporting Strong skills in time management, problem solving, written and oral communication Team player, with ability to work effectively across diverse functions, locations and businesses Strong analytical skills Preferred qualifications, capabilities, and skills: Chartered Accountant/ Master's degree in Accounting or Finance preferred Project management experience/skills Proficient in MS Excel and Business Intelligent Solutions like Alteryx, Tableau or Python Prior experience with US regulatory filings (TIC/FFIEC009/FR2510) ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in [Insert LOB and/or Sub LOB], you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Knowledge of one or more general purpose programming languages or automation scripting

Are you ready to make a difference in customer outcomes within the financial industry? Join our team as an Outcomes Associate, where your expertise in outcomes testing, RCA, or QA will drive improvements across various products and channels. We offer a collaborative environment that fosters career growth and innovation, allowing you to influence change and contribute to meaningful projects. As a Business Analysis Associate I at JPMorgan Chase within the International Consumer Bank, you will be responsible for conducting manual customer outcomes testing across various products and channels to ensure optimal results. Your role will involve closely collaborating with the broader business team to devise improvement plans, comprehend end-user requirements, and influence product upkeep and development. Additionally, you will support the generation and execution of reports, assess conduct risks, and work in partnership with Operations and Product teams to instigate change. Job Responsibilities : Complete in-depth analysis of interactions to assess whether "good" outcomes have been achieved. Understand end user needs and influence product maintenance and development. Support the creation and delivery of reports. Evaluate conduct risks and identify opportunities for improvement. Partner with Operations and Product teams to influence change. Required Qualifications, Capabilities, and Skills : Experience in the financial industry. Ability to manage own workload and deliverables. Skilled in simplifying complex findings. Strong problem-solving aptitude and idea generation, with the ability to go from conceptualization to execution. Strong interpersonal skills with the ability to forge meaningful relationships with key stakeholders. Excellent oral and written communication and presentation skills, adaptable for different audiences. Effective organizational and project management skills. Preferred Qualifications, Capabilities, and Skills : Preferably in outcomes testing, RCA, or QA roles Proven experience in outcomes testing within the financial industry. Ability to influence product development and maintenance. Experience in evaluating conduct risks and driving improvements.

Join the Consumer & Community Banking division at Chase, a leading U.S. financial services firm as a skilled data professional in our Data & Analytics tea Job Summary: As an Analytical Solutions Manager within the Consumer and Community Banking (CCB) Finance Data & Insights Team, you will be a part of an agile product team that is responsible for the development, production, and transformation of financial data and reporting across the Consumer and Community Banking division. Your ability and passion to think beyond raw and disparate data will enable you to create data visualizations and intelligence solutions that will be utilized by the organization's top leaders to achieve key strategic imperatives. You will assist in identifying and assessing opportunities to eliminate manual processes and utilize automation tools such as Alteryx or Thought Spot to implement automated solutions. You will be responsible for extracting, analyzing, and summarizing data for ad hoc stakeholder requests, and play a significant role in transforming our data environment to a modernized cloud platform. Job responsibilities: Transform raw data into actionable insights, demonstrating a history of learning and implementing new technologies. Lead the Finance Data & Insights Team, an agile product team, taking responsibility for the development, production, and transformation of financial data and reporting across CCB. Improve the lives of our people and increase value to the firm by leveraging the power of data and the best tools to analyze data, generate insights, save time, improve processes & control, and lead the organization in developing skills of the future. Join an agile product team as an Analytical Solutions Manager on the CCB Finance Data & Insights Team, responsible for the development, production, and transformation of financial data and reporting across CCB. Lead conversations with business teams and create data visualizations and intelligence solutions utilized by the organization's top leaders to reach key strategic imperatives. Identify and assess opportunities to eliminate manual processes and utilize automation tools such as Alteryx or Thought Spot to bring automated solutions to life. Extract, analyze, and summarize data for ad hoc stakeholder requests, playing a role in transforming the data environment to a modernized cloud platform. Required qualifications, capabilities and skills: Minimum 8 years of experience in SQL is a MUST Minimum 8 years of experience developing data visualization and presentations with Thought Spot experience Experience with data wrangling tools such as Alteryx Experience with relational databases utilizing SQL to pull and summarize large datasets, report creation and ad-hoc analyses Knowledge of modern MPP databases and big-data (Hadoop) concepts Experience in reporting development and testing, and ability to interpret unstructured data and draw objective inferences given known limitations of the data Demonstrated ability to think beyond raw data and to understand the underlying business context and sense business opportunities hidden in data Strong written and oral communication skills; ability to communicate effectively with all levels of management and partners from a variety of business function Experience with Hive, Spark SQL, Impala or other big-data query tools AWS, Databricks, Snowflake, or other Cloud Data Warehouse experience Highly motivated, self-directed, curious to learn new technologies For this particular role, we are unable to sponsor any type of work visa including but not limited to H1B, H4 – EAD, OPT, TN, or L visas. This role does not have a relocation allowance tied to it, so all candidates must be local to Jersey City, NJ or Columbus, OH office or willing to relocate on their own immediately upon hiring. Candidates must be able to physically work in our Jersey City, NJ or Columbus, OH office 3 days a week and remotely from home 2 days per week. The specific schedule will be determined by direct management.

Join us in shaping the future of data analytics in KYC operations and making a significant impact on our organization. Job Summary As a Data & Reporting Lead within the Wholesale KYC Operations (WKO) organization, you will play a pivotal role in delivering innovative data analytics solutions to our KYC Line of Business (LOB) stakeholders across Production, Reviewers, and Controls. Your expertise will be essential in fulfilling data and reporting commitments, developing strategies for effective data analysis and reporting, and selecting, configuring, and implementing analytics solutions for our 3000+ team members. Job Responsibilities: Collaborate with the Line of Business (LOB), Consumers, and Technology to deliver reporting needs for Wholesale KYC Operations (WKO) consumers across Production Operational, Controls, Executive, and Regulatory commitments. Coordinate with LOB Business Leads, Reference Data Domain Leads, and KYC Solutions to understand data quality issues related to KYC and Reference Data sourced within OSKAR, EDH, and any other WKO Data stores leveraged for Data & Reporting. Act as a subject matter expert around the KYC reporting data, assisting WKO reporting consumers to navigate and understand the right solution for their reporting needs. Document processes and procedures for leading and delivering ongoing reporting, including leveraging a strong control framework to ensure privacy and accuracy of reporting. Provide regular status updates to management; develop presentations and materials. Structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights, and develop solutions; gather , model , and analyze data to test hypotheses and size opportunities. Apply institutional knowledge from the KYC Operations and Reference Data industry. Harness a consistent approach to optimize the data & reporting landscape to right-size the footprint. Required Qualifications, Skills, and Capabilities: Possess 5 years of experience in Data & Reporting Operations, Data Management, Analytics, and Business Analysis. Demonstrate strong analytical / critical thinking and problem-solving skills; develop and clearly present drawn conclusions and potential solutions with consideration to inherent risks. Communicate effectively at many levels of the organization, including synthesizing key messages for senior management. Ability to multi-task, work under tight deadlines, and quickly adjust to changing priorities. Capability to work both independently with strong follow-through and adapt to team environment. Exhibit analytical skills and strong organizational abilities; attention to detail and problem-solving aptitude. Be a highly energetic self-starter with a focus on obtaining results. Lead and influence without having positional authority to progress initiatives. Possess subject matter expertise across KYC, AML, and Client Reference Data.

JOB DESCRIPTION You are a strategic thinker passionate about driving solutions. You have found the right team. As a Testing Associate in our dynamic team, you will be responsible for reading and understanding business requirements, coordinating with stakeholders for test planning, actively participating in UAT calls, writing and executing test cases, reviewing test cases, and providing feedback. You will also be required to manage regulatory requirements and handle project management tasks Job Responsibilities Understand and analyze test requirements, and clearly articulate them to the wider team including Technology, Compliance, Application Development (AD), Product, Operations, and Quality Assurance (QA) groups. Manage Test Management functionality on an end-to-end basis, encompassing Defect Management, EOD reporting, project planning, execution, and time frame estimation. Maintain documentation of program objectives, test strategy, test plan, entry control, and exit control as per the best practice process followed within the team. Identify defects and gaps, and track them to closure. Track testing progress and ensure deadlines are met appropriately by working closely with the AD team. Assist with Business Process Design if required to capture the impact of technology on current processes. Manage program-level timelines and engage with stakeholders on a regular basis. Understand and contribute to Business Analysis if required by the program. Proactively communicate project status, issues, dependencies, and risks to management and all stakeholders. Assess project issues and risks, and identify solutions to meet end objectives. Lead by example to engage in high standards of quality, and articulate issues and risks to management via various project management tools like RAID, Scorecards, etc. Required qualifications, capabilities and skills: You must have 3+ years of experience You must hold a Bachelor's degree or above Demonstrate good project management and test planning skills. Break down problems/situations logically into their essential parts and draw reasonable conclusions based on analysis. Identify issues, problems, and opportunities, determining whether action is needed and taking appropriate action proactively. Communicate at all levels in a clear, concise, and fluent manner, escalating problems and issues in a timely manner. Manage stakeholders effectively, including Product, Operations, PMO, QA, and UAT leads. Utilize strong analytical skills, with knowledge of MS Projects, Excel, PowerPoint, Word, JIRA and automation tools. Write automated tests and understand common defect and data-management tools, with advanced knowledge of software lifecycles and test automation strategies. Work effectively with teams and stakeholders to develop relationships and achieve common goals, demonstrating proficiency in a business function and understanding the broader business context ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

JOB DESCRIPTION Step into a pivotal role where precision meets collaboration. As a Trading Services Associate, you'll be at the heart of our trading operations, ensuring seamless transaction management. Join us to drive efficiency and innovation in a fast-paced setting. Job Summary As a Trading Services Associate within the Trading Operations Team, you will ensure accurate transaction capture and reconciliation. You will collaborate with various teams to support trading activities and maintain operational integrity. Your role is crucial in driving process improvements and strategic initiatives Job Responsibilities: Accurately capture all transactions in Risk Management Systems Complete intraday/end-of-day reconciliation checks Collaborate with Operations and infrastructure groups Ensure diligent performance of all controls Communicate clearly with support teams for query resolution Participate in strategic initiatives and process improvements Build understanding of trading structures Support general book management processes Facilitate issue resolution across teams Maintain operational integrity and compliance Drive efficiency in trading activities Required qualifications, capabilities, and skills Understand derivatives and hedging products Knowledge of front-to-back Operations processes Recognize impact on infrastructure groups Communicate clearly and collaboratively Pay attention to detail and ownership Work effectively in a team environment Possess analytical and numerical skills Preferred qualifications, capabilities, and skills Solve problems with control and project management skills Excel in technical skills, especially in Excel Adapt to a pressurized and changing environment Challenge and explain processes as needed Drive process improvements and innovation Collaborate across teams for operational success Enhance trading operations with strategic insights ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

This role is for an experienced audit professional to join the Commercial and Investment Banking (CIB) Business Audit Team reporting to Commercial and Investment Banking Audit lead in Mumbai and Commercial and Investment Banking Compliance Audit lead in New York. Job Summary As a Commercial and Investment Banking Compliance Audit Associate based in Mumbai as part of the CIB Compliance Audit team, you will provide coverage of Commercial and Investment Banking Compliance activities, including compliance with various US and international rules and regulations, other corporate functions including control management, marketing & communications, and legal and regulatory related activities, by evaluating the adequacy and effectiveness of the control environment across regions. This will be accomplished through a risk-based audit coverage program, managed and executed by a team of business and technology audit specialists. You will be involved in audit engagements, performing and documenting audit testing, and partnering closely with global Audit colleagues and business stakeholders. The role will require you to use your judgment to enhance internal controls, and offer you the chance to gain a comprehensive understanding of key CIB central functions and controls, and the related regulatory landscape. Job Responsibilities Participate in all aspects of audit activities including risk assessments, audit planning, audit testing, control evaluation, issue drafting, and follow up and verification of issue closure, in close partnership with and support of senior auditors and /or audit managers, and ensuring audit assignments are completed timely and within allocated budget Work closely with CIB Compliance Audit colleagues in the early identification of emerging control issues and reporting them timely to Audit management and business stakeholders while adhering to audit standards Develop recommendations to strengthen internal controls and improve operational efficiency Take ownership of self-development, including stretch assignments, to prepare for greater responsibilities and career growth, and take initiative to seek out opportunity for continued learning Build and maintain strong working relationships with stakeholders, business management, other control groups while maintaining independence Stay up-to-date with evolving industry / regulatory changes and market events impacting the business and demonstrate technical competency. Required qualifications, capabilities and skills Minimum 5 years of internal or external auditing experience, or relevant business experience Minimum Bachelor's degree (or relevant financial services experience) Ability to operate as an effective auditor, with a solid understanding of internal controls and the ability to evaluate and determine the adequacy of controls for a given set of risks Experience with internal audit methodology and applying concepts in audit delivery and execution Excellent written, verbal, and presentation skills; adept at presenting complex and sensitive issues to senior management Strong interpersonal and influencing skills, with the ability to establish credibility and build partnerships with senior business and control partners, while also influencing the actions of the business to improve its control environment Strong analytical skills, particularly in regard to assessing the probability and impact of an internal control weakness Proven ability to multi-task and prioritize effectively, and drive efficiency with existing technical infrastructure through automation, while embracing the innovative opportunities offered by new technologies Enthusiastic, self-motivated, effective under pressure and willing to take personal risk and accountability Ability to work well individually, and in teams, share information, support colleagues and encourage participation. Preferred qualifications, capabilities and skills Chartered Accountant or equivalent, Certified Internal Auditor, and/or Advanced Degree in Finance or Accounting Relevant working experience in Commercial and Investment Banking business

Join the ranks of excellence at The Corporate & Investment Bank, a global powerhouse in investment banking, wholesale payments, markets, and securities services. Trusted by the world's most influential corporations, governments, and institutions, we operate in over 100 countries, providing strategic advice, raising capital, managing risk, and extending liquidity across global markets. As an Asset Specialist within the Corporate & Investment Bank, you will be entrusted with the responsibility of managing risk, raising capital, and providing strategic advice to our clients across the globe. You will be part of an innovative team that develops secure service solutions to meet our clients' needs globally. This role provides an unparalleled opportunity to learn and grow in a dynamic and fast-paced environment. Job Responsibilities Requires good understanding of Asset Servicing lifecycle (Corporate Actions & Income) Ensure accurate and timely completion of mandatory & voluntary corporate action payments received from agents/depository Perform supervisory checks and ensure daily operations signoffs Ensure department has viable Business Continuity and Concentration plans in place, that are tested in accordance with Bank Policy and that all staff are familiar with the plans Act as a focal point for issue planning or crisis review situations. The business demands flexibility in production processes and for technical assessments to be made in short time frames Own issues related to the Asset Services Department and ensure timely escalation to both Operational and Risk leads Required qualifications, skills and capabilities: Operational subject matter expertise critical e.g. Reconciliation, Settlements, Trade Support Asset Servicing, Risk & Control and Custody experience Strong ability to learn ongoing stream of new markets, products and processes Strong Risk and Control Awareness: Ability to effectively priorities workloads and work to critical deadlines Demonstrate Ownership and Accountability for Operational and Project Deliverables with a proven track record Confident communicator in all mediums to both internal and external clients Reconciliation of Cash and stock breaks received from the market. Ensure all High risks and high value breaks are actioned and highlighted daily .

Job Title Pricing Associate – Associate – Payments Pricing (CIB TS Pricing Desk) Short Description Join the team that is driving market strategy for one of the most innovative banks. Position Description: The J.P. Morgan Payments Pricing is responsible for analysis used to drive strategic pricing decisions and the development of tools used to execute or augment pricing activity in the business. With broad scope covering statistical analysis and recommendation-based problem solving, as well as design, development, maintenance, and governance of pricing tools used by our sales teams and thus making an impact on business. Job Summary : As an associate within the TS custom pricing team, you will be responsible for taking Pricing decisions from initial conception through to execution and ongoing implementation. A core part of the Business Transformations group, the team largely operates on a deal-by-deal basis, supporting Payments Sales teams on everything related to deal pricing including deal price modelling, governance & approvals, and billing & implementations. Job responsibilities Lead in complex pricing execution scenarios and ad-hoc requests in our largest (“Enterprise”) global clients Act as a liaison between Sales and Product teams by providing innovative solutions that considers holistic client relationship as well as product specific concerns Improve pricing models used for our largest and most complex deals Improve controls over data inputs, outputs and development of model efficiencies Integrate pricing models of targeted product and cross-business strategies and opportunities Develop client-based reporting to aid Sales in pitching our unique offerings and potential client savings Facilitate custom deal review, including sensitivity and scenario planning Map and reconciliation of financial data and reporting used to drive Treasury Services pricing Manage the work and priorities with the team in an independent manner with good work ethics. Required qualifications, capabilities and skills: 4-6 years in pricing, product, TS sales, finance or consulting roles Strong financial modelling experience, including financial statement analysis, business case development, and comfort with statistical techniques Detail-oriented approach to problem-solving; able to break down and structure complex problems, then develop data-driven solutions to guide management decision-making Executive presence, including the ability to communicate findings from data analysis in a concise manner to senior stakeholders Strong interpersonal skills, including comfort working with cross-functional stakeholders of all levels to achieve team goals based on guidance provided Ability to think strategically and proactively create new solutions for Strong project and process management skills Excellent command of MS Excel and PowerPoint; familiar with analytical and data visualization tools (e.g., Tableau, Alteryx etc.) Preferred qualifications, capabilities and skills Degree in Mathematics/Statistics/Finance/Business – MBA preferred Payments experience preferred (e.g. Treasury Services) Experience with a focus on pricing and/or valuation Team oriented, inquisitive, critical thinker who anticipates questions from internal clients and management Previous experience with analysis/strategy with fact based writing skills along with storytelling and presentation skills in a concise and confident manner

You are a strategic thinker passionate about driving solutions in financial control. You have found the right team. As a Financial Controller in our Finance team, you will spend each day defining, refining, and delivering set goals for our firm. Your primary focus will be on ensuring the accuracy, integrity, and timeliness of the firm’s books and records, with an emphasis on general ledger, operating systems, and infrastructure controls across the entire lifecycle of the business. You will be responsible for functions such as balance sheet reconciliation and certification, balance sheet substantiation, GLRS reporting and governance, inter-entity control and governance, manual accounting and bookings to the general ledger, and managing operating systems and the month-end close process and coordination. Job responsibilities Ensure the accuracy and validity of line of business general ledger accounts, including adherence to the firmwide General Ledger Reconciliation & Substantiation (GLRS) standards Ensure adherence to P&L and Balance Sheet controls owned by Financial Control, including identifying and implementing opportunities for efficiency Analyze, communicate, and resolve material variances between the general ledger and upstream systems, as defined by line of business Required qualifications, capabilities, and skills Bachelor’s degree in Accounting 3+ years of related experience Strong understanding of securities and derivatives products. General Ledger experience Experience with financial reporting and month end close responsibilities Comfortable liaising with business and risk managers Able to build and maintain partnerships within the various product aligned businesses and across other corporate financial, treasury, and accounting groups Able to understand business drivers and requirements and influence middle and front office partners to deliver solutions to business issues and problems Strong analytical skills: Ability to quickly understand workings of a complex processing system and general ledger systems across the infrastructure and their interrelationships and dependencies Excellent desktop/spreadsheet/database skills Preferred qualifications, capabilities, and skills Excellent organizational and problem-solving skills Excellent verbal and written communication skills Able to multi-task in a constantly changing environment Able to critically challenge with the goal of identifying control issues Existing relationships and networks within the firm's IB community an advantage

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in [Insert LOB and/or Sub LOB], you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Knowledge of one or more general purpose programming languages or automation scripting

Are you ready to make a difference in customer outcomes within the financial industry? Join our team as an Outcomes Associate, where your expertise in outcomes testing, RCA, or QA will drive improvements across various products and channels. We offer a collaborative environment that fosters career growth and innovation, allowing you to influence change and contribute to meaningful projects. As a Business Analysis Associate I at JPMorgan Chase within the International Consumer Bank, you will be responsible for conducting manual customer outcomes testing across various products and channels to ensure optimal results. Your role will involve closely collaborating with the broader business team to devise improvement plans, comprehend end-user requirements, and influence product upkeep and development. Additionally, you will support the generation and execution of reports, assess conduct risks, and work in partnership with Operations and Product teams to instigate change. Job Responsibilities : Complete in-depth analysis of interactions to assess whether "good" outcomes have been achieved. Understand end user needs and influence product maintenance and development. Support the creation and delivery of reports. Evaluate conduct risks and identify opportunities for improvement. Partner with Operations and Product teams to influence change. Required Qualifications, Capabilities, and Skills : Experience in the financial industry. Ability to manage own workload and deliverables. Skilled in simplifying complex findings. Strong problem-solving aptitude and idea generation, with the ability to go from conceptualization to execution. Strong interpersonal skills with the ability to forge meaningful relationships with key stakeholders. Excellent oral and written communication and presentation skills, adaptable for different audiences. Effective organizational and project management skills. Preferred Qualifications, Capabilities, and Skills : Preferably in outcomes testing, RCA, or QA roles Proven experience in outcomes testing within the financial industry. Ability to influence product development and maintenance. Experience in evaluating conduct risks and driving improvements.

JOB DESCRIPTION Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in [Insert LOB and/or Sub LOB], you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Knowledge of one or more general purpose programming languages or automation scripting ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.