1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful, and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. 6. Supervise daily shift process ensuring all team members adhere to standard operating procedures. 7. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation. 8. Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. 9. Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc. 10. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. 11. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Food provided Health insurance Paid sick time Provident Fund Schedule: Rotational shift Supplemental Pay: Yearly bonus Experience: Hotel Front Office : 2 years (Required) Language: English, Hindi & Konkani (Preferred) Location: Vasco Da Gama, Goa (Preferred) Work Location: In person
MAINTENANCE TECHNICIAN DUTIES AND RESPONSIBILITIES: Respond and attend to guest repair requests. Understand and operate advanced electrical, plumbing, refrigeration, and boiler systems. Communicate with different types of people to comprehend what they want and to provide them with information and assistance. Check for new maintenance requests from the PMS (Property Management System) and update remarks once the task is completed. Update the maintenance work order form / Job card and file them. Ability to interpret readings from meters & gauges and other measuring units. Ability to prioritize and organize work assignments. Ability to work under pressure situations and exercise good judgment. Ability to focus attention on details, speed, and accuracy. Ability to read and understand test equipment, measuring devices, and safety manuals. Perform maintenance activities in the guest room like plunging toilets, unclogging drains, and repairing all types of hardware, and electrical equipment including lamps, air conditioners / HVAC, and AC ducts. Perform maintenance activities in hotel public areas like plunging toilets, unclogging drains, and repairing all types of hardware, plumbing, and electrical equipment and cosmetic items. Program TVs and perform general housekeeping and engineering-related inventory duties. Test, troubleshoot, and perform basic repairs on all types of equipment. To clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel. Carry out specific oral and written instructions. Maintain maintenance inventory and requisition parts and supplies as needed. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Maintains the hotel facility and related equipment safely and efficiently. Performs other duties as assigned by the Engineering Supervisor or Chief Engineer. Train and instruct other members of the staff through the sharing of knowledge and skills. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Food provided Health insurance Paid sick time Provident Fund License/Certification: ITI Certification (Required) Location: Vasco Da Gama, Goa (Required) Work Location: In person