Qualifications and SkillsStrong communication skills with the ability to interact professionally with diverse customer groups and resolve issues effectively.Proven experience in a customer service role, preferably within the travel, hospitality, or service industry.Must be detail-oriented with the capability to manage multiple tasks simultaneously in a fast-paced environment.Ability to manage and process customer inquiries and complaints in a friendly and professional manner.Proficient in using customer relationship management (CRM) software and other related technologies.Must possess excellent problem-solving skills needed to quickly address and resolve travel-related concerns.Strong organizational skills and the ability to handle high-pressure situations with a positive attitude.Flexibility to work shifts, including evenings, weekends, and public holidays as required by the cruise industry. Roles and ResponsibilitiesProvide exceptional customer service support, addressing inquiries, bookings, and travel-related questions efficiently.Handle customer complaints diplomatically, ensuring prompt resolutions to enhance satisfaction and retention.Liaise with different cruise departments to provide accurate information and ensure seamless guest experiences.Assist in onboarding processes for new passengers, ensuring their expectations are understood and met.Update and maintain accurate passenger records and preferences in the CRM system.Receive feedback and suggestions from guests and relay this information for continuous service improvement.Collaborate closely with sales and marketing teams to promote special offers and amenities to passengers.Adhere to all company policies and standards while promoting a professional image of the cruise line.

Qualifications and SkillsProficient in maintaining and repairing heavy vehicles with at least one year of hands-on experience.Strong understanding of hydraulic systems used in heavy vehicles.Experience in heavy vehicle operation and capability to conduct test drives.Knowledgeable in diagnosing electrical systems issues and performing necessary repairs.Proficient in using diagnostics equipment and interpreting results for problem-solving.Strong customer communication skills to explain complex mechanical issues and solutions effectively.Attention to detail and committed to maintaining high safety and quality standards.Ability to work collaboratively in a team environment while managing individual tasks efficiently. Roles and ResponsibilitiesConduct routine maintenance and repair work on heavy vehicles to ensure their optimal performance and safety.Diagnose mechanical failures and electrical issues using diagnostic equipment and specialized tools.Perform thorough inspections on hydraulic systems, ensuring they meet operating standards.Execute test drives to confirm the functionality of repairs and successfully address any detected issues.Keep detailed records of maintenance and repair work, including parts used and labor time.Interact with customers to understand their vehicle problems and provide clear explanations regarding repairs needed.Ensure compliance with health and safety regulations while performing mechanical tasks.Collaborate with the mechanics team to optimize workflow and maintain efficiency in the garage.