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1 - 2 years
3 - 4 Lacs
Medikonduru
Work from Office
Job Purpose Responsible for doing Sales & Collection for Microfinance JLG Customers, as per laid out polices of the company. Ensuring qualitative Microfinance sourcing by conducting village surveys, CGT, house verification and income assessment, ensure collections and recoveries are done as per the Group/Centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location. Duties and Responsibilities Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing. Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers. Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP. Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process. Plan Centre Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the centre meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450- 500 customers. Ensure collections are done from Customers as per scheduled centre meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP. Carry out end use monitoring of loans as per the process. Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model. Create a daily report of tasks planned and executed and submit to Branch Manager. Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule. Ensuring critical parameters like lead to login are executed as per matrix. Maintain Centre meeting discipline, follow SOPs and code of conduct. Required Qualifications and Experience Graduation / Undergraduate1-2 years in Microfinance JLG business
Posted 3 months ago
4 - 6 years
6 - 8 Lacs
Medikonduru
Work from Office
Job Purpose Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch Duties and Responsibilities Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day Ensure execution of the defined activity plan for customer visits by the team during the day Detailed Supervision and monitoring of branch, do huddles with team, understands and resolves pain areas. Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model Track and facilitate disbursements as planned for the day and month Ensure 100% compliance of all business policies and SOPs for the branch Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant Ensuring critical parameters like lead to login are executed as per matrix . Meets customers regularly in the location and manage health and quality of portfolio as per defined targets Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively Major Challenges Employee Attrition Portfolio quality and monitoring, manage portfolio as per defined targets Compliance on all business parameters, zero audit findings for the branch Required Qualifications and Experience a)Qualifications: Graduation b)Work Experience: 4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager
Posted 3 months ago
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