Job Title: Telecaller / Telemarketing Executive / Customer Service Representative Job Summary: A Telecaller is responsible for making outbound and receiving inbound calls to promote the company's products or services, address customer inquiries, resolve complaints, and enhance overall customer satisfaction. The role requires excellent communication skills, patience, and the ability to handle a high volume of calls efficiently. Key Responsibilities: Making Outbound Calls: Initiate calls to potential or existing customers to inform them about products or services. Explain product features, benefits, and pricing details to the customers. Persuade customers to make a purchase or take a specific action (e.g., sign up for a service, schedule a meeting). Receiving Inbound Calls: Answer incoming calls from customers regarding product information, service inquiries, or complaints. Provide accurate and timely information to resolve customer queries. Customer Relationship Management: Maintain a customer database and keep detailed records of customer interactions, transactions, and feedback. Build and maintain positive relationships with customers to encourage repeat business and customer loyalty. Handling Customer Complaints: Listen to customer complaints or concerns with empathy and patience. Provide solutions or escalate issues to the relevant department for resolution. Follow up with customers to ensure their issues are resolved satisfactorily. Achieving Sales Targets: Meet or exceed monthly and quarterly sales targets and call handling quotas. Participate in team meetings and training sessions to stay updated on product knowledge and sales techniques. Compliance and Reporting: Follow the company’s telecalling script and guidelines to ensure compliance with legal and regulatory standards. Prepare and submit daily, weekly, and monthly reports on call activities, sales, and customer feedback. Skills and Qualifications: Communication Skills: Excellent verbal communication skills with a clear and friendly phone voice. Persuasion Skills: Ability to persuade and convince customers effectively. Problem-Solving Skills: Strong problem-solving skills to address customer issues promptly. Patience and Resilience: Patience and resilience to handle rejection and difficult customers. Technical Proficiency: Basic computer skills and familiarity with CRM software and telecalling systems. Sales Acumen: Understanding of sales techniques and the ability to close deals. Attention to Detail: Attention to detail in maintaining accurate records and following scripts. Educational Requirements: High school diploma or equivalent; a degree in marketing, communication, or a related field is a plus. Work Environment: Typically works in a call center or an office setting. May be required to work in shifts, including evenings and weekends. Career Progression: Opportunities to advance to supervisory or managerial roles within the telemarketing or customer service departments. Potential to transition into related fields such as sales, marketing, or customer relationship management. Additional Information: On-the-job training is usually provided to familiarize telecallers with the company’s products, services, and call handling procedures. Performance is often measured by the number of calls made, sales achieved, and customer satisfaction levels. By fulfilling these responsibilities, telecallers play a crucial role in driving sales, enhancing customer experience, and contributing to the overall success of the company. Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Schedule: Day shift Fixed shift Supplemental Pay: Commission pay Education: Bachelor's (Preferred) Language: Hindi (Preferred) Work Location: In person
