Job Description – Sales & Support Executive

Job Description – Sales & Support Executive

Company: Eazymed Technologies Pvt. Ltd. (MrMed)
Website: https://www.mrmed.in
Location: Royapettah, Chennai
Work Mode: Work from Office (WFO)
Department: Sales & Support
Experience: 2–3 Years
Working Days: Monday to Saturday (6 days a week)
Joining Preference: Immediate joiners preferred

About MrMed

MrMed is a HealthTech and e-commerce company specialising in specialty and super-specialty medicines. We aim to make specialised medicines more accessible to patients through a reliable and convenient online pharmacy platform.

Role Overview

We are looking for a Sales & Support Executive to handle customer interactions, support sales activities, and ensure a smooth customer experience. The candidate should have good communication skills in both English and Hindi, along with the ability to understand customer requirements, provide appropriate assistance, and follow up on enquiries and orders.

Key Responsibilities

• Handle inbound and outbound customer calls related to product enquiries, orders, and sales.
• Understand customer requirements and provide accurate information about products, pricing, availability, and order status.
• Follow up with prospective customers and convert enquiries into orders.
• Assist customers with order placement, payment-related queries, delivery updates, and post-sales support.
• Coordinate with internal teams to resolve customer issues and ensure timely responses.
• Maintain proper records of customer interactions, enquiries, follow-ups, and sales activities.
• Handle customer concerns professionally and ensure a positive customer experience.
• Meet assigned sales, calling, follow-up, and customer service targets.
• Ensure clear and timely communication with customers in English and Hindi.
• Follow company processes and maintain accuracy while handling customer and order-related information.

Required Skills and Qualifications

• 2–3 years of experience in Sales, Customer Support, Telecalling, or Customer Service.
• Good verbal communication skills in English and Hindi are mandatory.
• Ability to handle inbound and outbound calls confidently.
• Customer-focused approach with good listening and problem-solving skills.
• Basic computer knowledge and familiarity with CRM or customer support tools.
• Ability to manage multiple customer interactions and follow-ups.
• Good coordination and time-management skills.

Candidate Eligibility

• Candidates from any location in India can apply.
• Candidates must be willing to relocate to Chennai, if required.
• Must be comfortable working from the Royapettah office, Monday to Saturday (6 days a week).
• Candidates should check the office location and ensure it is convenient for their daily commute before applying.

What We Expect

• Strong communication and customer-handling skills.
• Ownership of customer enquiries and follow-ups.
• Ability to work towards sales and support targets.
• Professional conduct and a positive attitude.
• Willingness to learn and adapt to the HealthTech and online pharmacy business.

How to Apply

Interested candidates can share their updated resumes at hr@mrmed.in.

Please mention the following details while sharing your resume:

• Current CTC
• Expected CTC
• Notice Period
• Current Location

Important: This is a full-time, work-from-office opportunity based at Royapettah, Chennai, with a six-day working week. Good communication skills in both English and Hindi are mandatory. Please check the office location and commute feasibility before applying.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person