Java fullstack webflux

Role Overview: You will be responsible for supporting process delivery by ensuring daily performance of the Production Specialists, resolving technical escalations, and developing technical capability within the Production Specialists. Key Responsibilities: - Handle technical escalations through effective diagnosis and troubleshooting of client queries - Manage and resolve technical roadblocks/escalations as per SLA and quality requirements - Timely escalate issues to TA & SES if unable to resolve them - Provide product support and resolution to clients by guiding users through step-by-step solutions - Troubleshoot all client queries in a user-friendly, courteous, and professional manner - Offer alternative solutions to clients with the aim of retaining customers and clients" business - Organize ideas and effectively communicate oral messages appropriate to listeners and situations - Follow up and make scheduled call backs to customers to record feedback and ensure compliance with contract SLAs - Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client - Mentor and guide Production Specialists on improving technical knowledge - Collate trainings to be conducted to bridge the skill gaps identified through interviews with the Production Specialist - Develop and conduct trainings (Triages) within products for production specialist as per target - Inform clients about the triages being conducted - Undertake product trainings to stay current with product features, changes, and updates - Enroll in product-specific and any other trainings per client requirements/recommendations - Identify and document most common problems and recommend appropriate resolutions to the team - Update job knowledge by participating in self-learning opportunities and maintaining personal networks Qualification Required: - 4+ years of JAVA SpringBoot with Microservices development skills - 4+ years of experience in Java Script and Node.js - 3+ years of working experience on Webflux - Mandatory Skills: Fullstack Java Enterprise - Experience: 5-8 Years (Note: No additional details about the company were present in the provided job description),