Java Application Developer

Handson experience in Java application L1/L2 support. Logged and managed IT service requests and incidents using BMC Remedy Tool. Created and maintained knowledge base articles within ServiceNow for end-user self-service. Utilized ServiceNow for change management and asset tracking. Provided L1 L2 desktop support for 500+ users on Windows platform and handle vendors product of (Dell, HP, Acer, and MacBook). Configured and managed network printers, Outlook, OS, and file sharing permissions. Engaged with end users via email, phone, and live chat. Using ticketing tools Service hubto manage WO/Incident management with committed SLA. Managed asset and database as per company policy. Configured and managed hardware and software installations. Enhanced inter-department communication and data sharing. Ensured network and system availability through maintenance and upgrades. Good knowledge on TCP/IP concepts, VPN, networking with good trouble shooting skills. ManagingMikrotik Rb 4011iGS+RM Gateway router and Wi-Fi and AP configuration. Grade - B2/C1 Location - BLR