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Support Lead Bhash Software Labs

3.0 - 5.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Hiring:- SUPPORT LEAD : Support Lead Ticketing & IVR Operations : 56 LPA : Customer Support : Bangalore : Support Manager / Operations Head --- We are looking for a Support Lead to manage day-to-day customer support operations across Email, IVR calls, and ticketing systems. You'll lead a small support team, monitor quality, ensure timely resolutions, and coordinate with internal teams to deliver a superior customer experience. --- 1 Daily Ticketing Operations Monitor and manage incoming tickets via Email, IVR callbacks & CRM Assign tickets and ensure timely closure Track SLA compliance & reduce backlog Ensure zero unattended tickets 2 Team Support & Guidance Lead and guide a team of 38 suppo...

Posted 1 day ago

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