Project Planning and Execution:Develop detailed implementation plans based on customers needs.Review and Analyze customer’s requirement and clearly define project scope, expectations, and deliverables. Manage project timelines and ensure timely completion of tasks throughout the implementation process. Monitor project progress, identify potential risks, and implement mitigation strategies. Customer Onboarding:Guide customers through the onboarding process, providing comprehensive training on the SaaS product features and functionalities. Conduct data migration and configuration activities to align with customer’s requirements. Address customer concerns and provide ongoing support during the implementation phase. Stakeholder Management:Establish strong relationships with key client stakeholders, including decision-makers, end-users, and IT teams. Facilitate communication between internal teams (sales, product, support) and clients throughout the implementation process. Proactively manage expectations and address any potential concerns. Process Improvement:Identify areas for improvement in the implementation process and develop best practices to streamline future projects. Continuously monitor and refine implementation methodologies to enhance customer satisfaction.

DESIRED TECHINCAL COMPETENCIES Java 8 and higher versionsSpring boot, Spring Security, Spring Config, Spring dataMysqlMicro-servicesDockerElastic searchStrong OO programming knowledgeRESTful servicesExperience with TDDJackson + GsonMavenKnowledge of Web development technology like AngularJs(1.5) and angular (10 and above) DESIRED FUNCTIONAL COMPETENCIES Strong Communication and Customer facing skillsStrong logical and analytical disposition High Quality Orientation in all aspects of workAbility to work in a collaborative environmentHigh sense of Individual accountabilityStrong Orientation towards self learning and growth

Responsibilities: Create and own all strategy and plans to achieve revenue targets for customer experience solutions. Meet and exceed sales targets, while ensuring customer satisfaction and retention.Develop and manage in-bound and out-bound lead generation processes required to achieve sales targets.Build and maintain strong relationships with key decision-makers and stakeholders in target accounts. Develop value added proposals and negotiate contracts to close deals.Stay up to date with industry trends, market developments, and competitive offerings.Work in close collaboration with the Product and Marketing teamsDevelop a customer relationship management program for the current and future subscribers.Provide accurate sales forecasts and reports to management on a regular basis. Required Skills and Experience10 -14 years of experience in a sales role, preferably in the customer experience software industry.Experience in - selling of IT Services / Software / SaaS sales.Proven track record of consistently achieving or exceeding sales targets. Strong knowledge of customer experience technologies, including CRM, help desk, and support systems. Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences. Exceptional negotiation and closing skills. Ability to work independently and as part of a team in a fast-paced, dynamic environment. Strong analytical and problem-solving abilities.Willingness to travel, as required.

Roles & Responsibilities.Pitching products and handing lead generation through cold calling, social media and email marketing.Scheduling online meetings.Develop a strong knowledge of the companys products and services in order to facilitate the sales process.Stay informed about industry trends, competitors, and market conditions to identify opportunities and threats. Required Skills and ExperienceEducation qualification in Marketing.Strong Communication and presentation skills.Experience with cold calling and lead generation.Good knowledge on Excel, power point presentation.

PRIMARY RESPONSIBILITIES Creating professional product manuals, user guides, web-based reference guides, Fact sheets, etc. Create product walkthroughs using onboarding tools Create product presentations, training collaterals Overall Content/Document Management for respective products Collaborate closely with the product development team, stay informed about the changes, updates in the products and their newer versions and update content in all relevant documents accordingly Assist Marketing team in creation of marketing content, product campaigns, etc DESIRED TECHNICAL COMPETENCIES Expertise in professional Technical writing Sound knowledge of web applications and experience in creating technical documentation for software products Strong experience creating and maintaining API documentation Ability to grasp technical concepts and convert them to easily understandable text Knowledge of Authoring/Onboarding tools DESIRED FUNCTIONAL COMPETENCIES Excellent written and spoken English skills Quality Orientation in all aspects of work Ability to work in a collaborative environment High sense of Individual accountability Strong Orientation towards self-learning and growth