IT Technician

IT Executive – Job Description (JD)

Job Title: IT Executive

Department: Information Technology (IT)

Job Summary:

An IT Executive is responsible for managing and maintaining the organization's IT infrastructure, computer systems, networks, software, and technical support services to ensure smooth day-to-day business operations.

Key Responsibilities

• Provide technical support to employees for hardware, software, and network-related issues.
• Install, configure, and maintain computers, laptops, printers, and other IT equipment.
• Troubleshoot hardware, software, internet, LAN, and Wi-Fi connectivity issues.
• Manage user accounts, email accounts, and access permissions.
• Maintain IT assets, inventory, and software licenses.
• Perform regular data backups and support data recovery.
• Ensure system security, antivirus updates, and data protection.
• Coordinate with internet service providers and IT vendors.
• Maintain IT documentation and prepare technical reports.
• Monitor network performance and ensure uninterrupted IT services.

Required Skills

• Basic knowledge of Windows operating systems.
• Knowledge of LAN, WAN, Wi-Fi, and networking.
• Hardware and software troubleshooting.
• Knowledge of MS Office and Outlook.
• Basic knowledge of servers and Active Directory.
• Good communication and problem-solving skills.
• Ability to handle multiple technical issues.

Educational Qualification

• Diploma or Bachelor's degree in Computer Science, IT, or related field.
• Relevant IT certifications are an added advantage.

Experience

- Freshers or 1–3 years of experience, depending on company requirements.

Key Performance Indicators (KPIs)

• Timely resolution of IT issues.
• System and network uptime.
• Employee IT support satisfaction.
• Proper IT asset management.
• Data security and backup compliance.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance

Work Location: In person