Description
Utilities One Group is a US-based company driven by innovation, operational excellence, and a commitment to building the future of critical infrastructure. As a trusted turnkey solutions provider, we support the telecom, power, water, renewable energy, and data center sectors through high-quality services and specialized consulting. Our greatest strength is our people, whose expertise, collaboration, and integrity help deliver meaningful results and lasting impact.
We are looking for a skilled and proactive Part-Time IT Support Specialist to support the day-to-day IT operations of our office in Gurugram, Sector 61.
Employment Type: Part-Time.
Work Schedule: 5:00pm - 10:00pm (IST) – Fully on Site (No Hybrid, No WFH).
Location: EMAAR Digital Green, Tower B, Golf Course Road Extension, Sector 61, Gurugram, Haryana – 122011.
Key Responsibilities
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Technical Support: Provide on-site IT support, troubleshooting hardware, software, and connectivity issues.
- Workstation Setup & Maintenance: Set up employee workstations, install and maintain Windows 10/11 devices, and configure hardware, peripherals, drivers, and BIOS/UEFI settings.
- Microsoft 365 Administration: Manage user accounts, licenses, and troubleshoot Microsoft 365 applications, including Outlook, Teams, and Entra ID.
- Device Management: Support device enrollment, compliance, and application deployment through Microsoft Intune and Windows Autopilot.
- Network Support: Troubleshoot LAN, Wi-Fi, VPN, and firewall issues, and maintain network cabling and patch panels.
- IT Infrastructure Maintenance: Monitor and maintain server room equipment, including racks, UPS systems, cooling, power connections, and cabling.
- IT Asset Management: Maintain accurate IT inventory records, track equipment assignments, and document hardware changes.
- Remote IT Coordination & Reporting: Coordinate with the remote IT team, follow technical instructions, and provide updates on IT issues and resolutions.
Skills, Knowledge and Expertise
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Experience: Minimum 1 year of experience in IT support, desktop support, or system administration.
- Windows Operating Systems: Proficiency in Windows 10/11 installation, imaging, configuration, troubleshooting, drivers, and BIOS/UEFI settings.
- Hardware Troubleshooting: Hands-on experience diagnosing, repairing, and maintaining laptops, desktops, printers, and peripherals. Lenovo ThinkPad experience is a plus.
- Microsoft 365: Knowledge of Microsoft 365, Entra ID, user and license management, and Outlook and Teams troubleshooting.
- Endpoint Management: Experience with Microsoft Intune and Windows Autopilot for device enrollment, compliance, and application deployment.
- Networking & Security: Knowledge of TCP/IP, DHCP, DNS, VLANs, Wi-Fi, cabling, VPNs, and firewall basics. FortiGate experience is a plus.
- IT Infrastructure & Asset Management: Familiarity with server room equipment, rack mounting, UPS systems, cable management, and IT inventory tracking.
- Communication & Independence: Good English communication skills, strong problem-solving abilities, and the ability to work independently and coordinate with remote IT teams
Benefits
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Competitive salary package;
- One Way cab facility - Drop only. (Applicable, if Candidate is residing within 20KM of radius from office location)
- Being part of an international, dynamic work environment;
- Professional development (seminars, courses);
- Opportunity to work in a fast-growing international company with significant impact in its industry.
About Utilities One
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
