It Support Executive

Role & responsibilities

• Provide first-level technical support for desktops, laptops, printers, projectors, smart boards, and other IT equipment.
• Troubleshoot hardware, software, network, and connectivity issues to ensure minimal disruption to school operations.
• Maintain and monitor computer labs, smart classrooms, audio-visual equipment, and other technology-enabled learning facilities.
• Install, configure, and update operating systems, applications, antivirus software, and other required tools.
• Manage LAN, Wi-Fi, internet connectivity, and basic network troubleshooting.
• Support teachers and administrative staff in using digital teaching tools, classroom technology, and school-related software.
• Assist with the installation, configuration, and maintenance of CCTV systems, biometric devices, access-control systems, and other IT equipment, where applicable.
• Maintain IT asset inventories, software licences, maintenance records, and technical documentation.
• Coordinate with external vendors and service providers for repairs, upgrades, and technical support.
• Monitor system performance, perform regular updates, and help ensure data security and system reliability.
• Support data backup procedures and follow IT security and access-control practices.
• Assist in managing school management software, ERP systems, online examination platforms, and other digital applications.
• Respond to IT support requests promptly and maintain a record of reported issues and their resolution.
• Ensure IT equipment is used appropriately and follow school policies regarding technology and data privacy.