IT Support Engineer L1

IT Support Engineer L1

Job Brief

• Job Title: IT Support Engineer – L1 / Desktop Support Engineer
• Department: Technical / IT Infrastructure
• Hierarchy Level: L1 Support
• Experience Required: 2–5 Years
• Gender Preference: Male/Female
• Salary Range: ₹20,000–₹30,000 per month
• Reporting To: Team Lead
• Job Location: Customer Site, Gurugram (Gurgaon), Haryana
• Employment Type: Full-Time

Job Summary

We are looking for an IT Support Engineer – L1 to manage desktop support, basic server troubleshooting, networking, backups, and end-user IT issues at our customer site in Gurugram.

Key Responsibilities

• IT support and troubleshooting for desktops, laptops, and workstations.
• Server hardware installation, operating system (OS) installation, and troubleshooting.
• Active Directory (AD/ADC) setup and policy management for users across the organization.
• Network security configuration and policy management.
• LAN/WAN management and firewall policy administration.
• VPN/P2P management and network switch configuration across multiple locations.
• Antivirus and endpoint security management.
• Data backup solutions using cloud storage, NAS, and SAN, including rule creation.
• Data and file backup and restoration.
• ERP support.
• Firewall Policy configuration and management.

Education & Experience

• Graduation in IT, Computer Science, B.Tech, BCA, MCA, or equivalent.
• 2–5 years of relevant IT support experience.

How to Apply

Interested candidates can share their updated CV with relevant technical experience, current location, notice period, and expected salary.

Company: Btrack India Private Limited
Email: hr@btrackindia.com

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person