IT Service Desk Engineer

We are looking for a Service Desk Engineer to provide L1 technical support, handle user queries, troubleshoot basic IT issues, and coordinate with internal teams for timely resolution of incidents and service requests.

Location: Airoli, Navi Mumbai
Role: Service Desk Engineer
Experience: 1–3 Years
Notice Period - Immediate Joiner to 15 Days

Roles and Responsibilities

• Handle incoming calls and provide basic L1 technical support to users.
• Troubleshoot basic issues related to VPN connectivity, Microsoft Outlook, Windows OS, and login/access problems.
• Forward calls and escalate technical issues to the appropriate support teams whenever required.
• Handle calls and follow up with users and internal teams regarding IT assets, spare parts, and hardware-related requests.
• Coordinate with the relevant teams for asset allocation, replacement, and spare parts availability.
• Log, update, and track incidents and service requests in the ticketing system.
• Follow up on open tickets and ensure timely resolution within defined SLAs.
• Keep users informed about ticket status and provide regular updates.
• Maintain proper records of calls, incidents, asset requests, and follow-up activities.

Pay: ₹9,500.00 - ₹41,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person