IT Helpdesk Support

About Company:

Interspence Solutions (interspence.com) was established in August 2017 and is a company that provides IT consulting and support services within the manufacturing and process industry. Interspence has entered into a long-term contract with a Major US-based Oil & Gas company to provide skilled IT resources and services under the direction of their IT leadership team. The company is transforming its business through heavy investments in technology around real-time data capture, Big Data platforms, in-memory databases, analytical engines, and elastic search services. There is also a significant push towards mobility, with most of the applications being converted into mobile apps. The company is also looking to move towards Elastic Search soon. With this considerable push within the IT space, there is an increasing need for skilled and talented resources. Towards this end, we are searching for talented and smart resources who wish to learn and grow their skills working with a company that is defining the art of the possible with the latest technology

Job Title: IT Helpdesk Support (Work from Office).

Job Location: Mumbai – Andheri (E).

Work Mode: IN – OFFICE (4 days working- 3 days week-off: Rotational)

Hours of Operation:

4 days working – 12hrs shift (5:30 am to 5:30 pm summer time & 6:30 am to 6:30 pm winter time) – Rotational.

Role Summary:

We are seeking an experienced and customer-oriented IT Helpdesk Support professional to join our team. As an IT Helpdesk Support, you will be responsible for providing technical assistance and support to our internal users, troubleshooting software and hardware issues, and ensuring the smooth operation of our computer systems.

Key Responsibilities:

• Respond to user inquiries and provide technical support via phone, email.
• Diagnose and resolve software and hardware issues, including desktops, laptops, printers, and other peripherals.
• Install, configure, and update software applications and operating systems.
• Set up and maintain user accounts, permissions, and passwords.
• Assist in the deployment and maintenance of network infrastructure components.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Track and document all user interactions and resolutions in the helpdesk ticketing system.
• Provide training and guidance to users on basic software and hardware usage.
• Stay up-to-date with the latest technology trends and IT best practices.

Qualification:

Education: Bachelor’s or Advanced degree in Information Technology, Computer Science, or related field.

Comptencies Required:

• Certifications (e.g., CompTIA A+, Microsoft Certified Professional) are advantageous.
• Proven experience as an IT Helpdesk Support or similar role.
• Strong knowledge on Active directory, Microsoft Windows and Office Suite
• Familiarity with hardware components, network protocols, and troubleshooting techniques.
• Excellent Customer Service and Communication Skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Attention to detail and strong problem-solving skills.