IT Helpdesk Engineer

Key Responsibilities

• Handle IT incidents service requests via ticketing tools
• Perform L1 troubleshooting (hardware, software, network basics)
• Manage L2 issues (VPN, access, email, applications)
• Support laptops, printers, and user accounts
• Log, prioritize, and resolve tickets within SLA
• Escalate complex issues and track to closure
• Communicate clearly with end users
• Maintain documentation and follow SOPs
• Basic networking (IP, DNS, VPN, Wi-Fi)
• Windows OS system troubleshooting
• Familiarity with M365 / Google Workspace
• Strong problem-solving and logical thinking
• Good communication (spoken written)
• Ability to prioritize and handle multiple tickets
• Willingness to work in rotational shifts
• Ownership mindset
• Willingness to work in 24/7 rotational shifts
• Strong coordination and teamwork abilities
• Exposure to ticketing tools (JIRA, ServiceNow, Zendesk, etc.)
• Basic understanding of ITIL concepts
• Exposure to production or application support environments
• Ability to prepare basic status reports

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person