Job Title: IT Executive – L1 Technical Support
Company: Research Connect
Job Type: Full-Time
Work Location: Malad West, Mumbai (Work from Office)
Experience: Minimum 1 Year
Salary: ₹12,000 – ₹15,000 per month
Job Summary
Research Connect is looking for a technically skilled and proactive IT Executive to manage day-to-day IT operations and provide Level 1 (L1) technical support to employees. The candidate will be responsible for troubleshooting hardware and software issues, managing Google Workspace (G Suite), handling email backups, maintaining laptops and IT equipment, and providing basic network and firewall support.
The ideal candidate should have hands-on experience in IT support, system administration, email management, and troubleshooting.
Key Responsibilities
1. Google Workspace & Email Management
- Manage Google Workspace (G Suite) accounts, including Gmail, Google Drive, and user access.
- Create, configure, and manage official email accounts.
- Handle email backup, restoration, migration, and data recovery.
- Manage email permissions, aliases, groups, and account security.
- Troubleshoot email delivery, login, synchronization, and configuration issues.
- Assist with Google Workspace administration and user management.
2. Laptop & Desktop Troubleshooting
- Diagnose and resolve laptop, desktop, and peripheral-related issues.
- Install, configure, and update operating systems, applications, and drivers.
- Troubleshoot hardware, software, connectivity, and performance issues.
- Manage laptop setup, formatting, maintenance, and employee system allocation.
- Maintain IT asset records, including laptops, chargers, accessories, and other equipment.
3. Network & Firewall Management
- Provide basic LAN, Wi-Fi, router, and internet connectivity support.
- Assist in firewall configuration, monitoring, and troubleshooting.
- Manage basic network security, access permissions, and connectivity issues.
- Monitor network performance and coordinate with service providers when required.
- Assist in maintaining network infrastructure and security policies.
4. IT Support & Infrastructure
- Provide L1 technical support to employees and resolve day-to-day IT issues.
- Troubleshoot Windows OS, MS Office, browsers, printers, and other applications.
- Manage software installation, licensing, updates, and configurations.
- Maintain IT documentation, troubleshooting logs, and support records.
- Coordinate with senior IT personnel for L2/L3 technical escalations.
- Ensure proper maintenance and security of company IT assets.
5. Backup & Data Security
- Perform regular data and email backups.
- Assist in data restoration and recovery when required.
- Maintain access controls and user permissions.
- Follow company IT security and data protection procedures.
Required Technical Skills
- Google Workspace (G Suite) administration.
- Gmail configuration, email backup, and restoration.
- Windows OS installation, configuration, and troubleshooting.
- Laptop and desktop hardware troubleshooting.
- Basic networking: LAN, WAN, Wi-Fi, TCP/IP, DNS, and DHCP.
- Basic firewall configuration and troubleshooting.
- Router, switch, and printer configuration.
- Remote desktop and remote troubleshooting tools.
- MS Office installation and troubleshooting.
- Basic knowledge of antivirus, endpoint security, and data backup.
Eligibility Criteria
- Minimum 1 year of experience in IT Support, IT Administration, Desktop Support, or a similar role.
- Diploma or Bachelor's degree in IT, Computer Science, or a related field preferred.
- Strong troubleshooting and problem-solving abilities.
- Good communication and employee support skills.
- Ability to handle multiple technical issues and resolve them within timelines.
- Willingness to work from the office.
Salary & Benefits
₹12,000 – ₹15,000 per month, depending on experience and technical skills.
Work Schedule
- Full-Time | Work from Office
- Monday to Saturday
How to Apply
Interested candidates can apply through Indeed by submitting their updated resume. Candidates with practical experience in Google Workspace administration, email backup, laptop troubleshooting, and network support will be preferred.
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
