It Executive

Key Responsibilities

1. IT Support & Troubleshooting

• Provide technical support to employees for hardware, software, and system-related issues.
• Troubleshoot desktop, laptop, printer, and connectivity problems.
• Resolve IT-related queries and ensure minimal downtime.

2. Hardware & Software Management

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Manage software installations, updates, and license renewals.
• Maintain records of IT assets and equipment allocation.

3. Network & Internet Management

• Monitor LAN, Wi-Fi, routers, and internet connectivity.
• Coordinate with internet service providers for network-related issues.
• Ensure smooth network connectivity across the office.

4. System & Security Management

• Manage user accounts, email IDs, and access permissions.
• Ensure regular data backups and basic system security.
• Monitor antivirus updates and implement IT security practices.

5. IT Administration

• Maintain IT inventory and documentation.
• Coordinate with external IT vendors for maintenance and support.
• Support onboarding and offboarding by arranging IT assets and access.

Required Skills

• Good knowledge of Windows OS and MS Office.
• Hardware and software troubleshooting.
• Basic networking (LAN, WAN, TCP/IP, Wi-Fi).
• Desktop and laptop configuration.
• Printer and scanner troubleshooting.
• Email configuration and troubleshooting (Outlook).
• Basic knowledge of antivirus and cybersecurity.
• IT asset management and documentation.
• Good communication and problem-solving skills.

Candidate Requirements

• Graduate in Computer Science, IT, or a related field.
• 13 years of relevant IT support experience.
• Hands-on experience in handling office IT infrastructure.
• Ability to independently resolve day-to-day technical issues.