Role: BPO Executive Location: Chennai, Bangalore CTC: As per Industry Norms Work Nature: Full Time Work from Office (Working Hours: 11AM IST 8PM IST) Experience: 3 to 8 years of experience Job Overview: We are looking for a dynamic and detail-oriented BPO Process Associate to join our team. This role is integral to ensuring accurate application processing, efficient record management, and exceptional service delivery. The ideal candidate will possess strong analytical skills, a customer-centric mindset, and a commitment to compliance and quality. Key Responsibilities: Application Processing: Validate and accurately input customer data into the system. Record Maintenance: Maintain comprehensive logs of interactions and ensure data integrity. Product Knowledge: Stay updated on financing products, policies, and industry best practices. Report Generation: Create and analyze metrics-based reports to track processing efficiency and provide feedback. Compliance Assurance: Adhere to legal regulations and company policies while performing tasks. Training Support: Assist in onboarding and mentoring new team members to align them with organizational standards. Process Improvement: Identify opportunities to enhance operational efficiency and suggest improvements. Escalation Management: Handle complex customer issues effectively and escalate unresolved concerns when necessary. Quality Assurance: Conduct thorough reviews of applications to ensure accuracy and completeness. Team Collaboration: Participate in team meetings and contribute to discussions on performance optimization and strategic planning. Market Awareness: Monitor industry trends to refine service delivery and align with market expectations. Required Skills and Experience: Education: Bachelors degree or equivalent work experience. Experience: Previous experience in BPO or customer service is preferred. Technical Skills: Proficient in MS Office tools and CRM systems. Communication: Strong written and verbal communication skills. Analytical Abilities: Keen attention to detail and excellent problem-solving skills. Interpersonal Skills: Collaborative team player with a customer-focused approach. Organizational Skills: Strong multitasking abilities with excellent time management. Regulatory Knowledge: Familiarity with finance regulations and data protection policies. Adaptability: Ability to thrive in a dynamic, fast-paced environment. Why Join Us? Opportunity to work in a supportive and collaborative environment. Enhance your skills and grow your career in a fast-evolving BPO industry. Be a part of a team dedicated to delivering exceptional service and operational excellence. Interested candidates share your resume to info@clearvuesolutions.com
What you'll do: In this role, proficiency in both Automation Development and Manual Functional Testing is essential. Collaborating closely with Functional Testing Subject Matter Experts (SMEs), you'll play a key role in enhancing the Automation Test Capability. Your responsibilities will involve crafting Automation Scenarios and scripts, overseeing test artifacts and deliverables, and addressing technical and functional aspects of web UI-based application components, backend APIs, bulk frameworks, and reports. Your expertise will extend to conducting Integration testing, System Integration testing, End-to-End testing, and Regression Testing. This includes hands-on experience in formulating test cases for intricate projects, preparing test data, and executing tests. As a vital member of an agile team, your mandate encompasses ensuring the end-to-end delivery of high-quality software that aligns with business requirements. Operating within an agile framework, you'll actively participate in agile ceremonies, fostering a collaborative environment to identify and refine work items. Your approach will be team-oriented, emphasizing the importance of collective efforts to achieve project objectives. What makes you a great fit: 4+ years of relevant experience into automation testing Strong knowledge of software QA methodologies, tools and processes. Collect, analyse and interpret test metrics. Summarize test data and report findings Liaise with internal teams to identify system requirements. Track quality assurance metrics, like defect densities and open defect counts. Demonstrable experience in writing clean code quickly. Hands on Experience in automating tests using Selenium C# is added Advantage. Good understanding of POSTMAN Experience in writing clear, concise and comprehensive test plans and test cases. Experience working in an Agile/Scrum development process. Strong Oral and Written communication skills are required Expertise Qualification. Experience working on Azure cloud-based architecture is a plus. Technical Experience: Automation framework development: Selenium Specflow/BDD Cucumber/TDD Programming Language: C# / JAVA CI/CD: Maven, Jenkins and Git. API Testing: SOAP / REST APIs & Postman tool. Test Management Tool: Jira SQL: SQL Server Platform Testing using C# and NUnit and must have experience in POM. Experience in testing in Azure Cloud environment and testing Microservices. Why Join Us? Opportunity to work in a dynamic environment with global clients. Competitive compensation and benefits package. A culture that fosters collaboration, growth, and innovation.
Technical Experience: Bachelors degree in engineering or a related field. Strong Azure experience. Function App, Service Bus, Blob Storage, Key Valut 6 to 10 years of experience in application software product development. Strong hands-on experience with .NET 8.0, C#, .NET, ASP.NET, Web API, and microservices. Familiarity with Azure cloud-based architecture and API management (preferred). Proficiency in MySQL and Docker. Experience with CI/CD pipelines for serverless deployments, with knowledge of SonarQube code quality management tools (preferred). Experience in migrating applications from older .NET frameworks to .NET Core is an added advantage. Excellent written and verbal communication skills. Ability to work in a team-oriented, collaborative environment. Key Responsibilities: Develop, maintain, and enhance complex web-based applications using .NET Core, C#, .NET, ASP.NET, Web API, and microservices. Work on Azure cloud-based architecture, with a focus on API management (experience with Azure is a plus). Participate in the migration of applications from older .NET frameworks to .NET Core, ensuring smooth and efficient transitions. Engage in hands-on development with MySQL and Docker, implementing best practices for database management and containerization. Collaborate within an agile team environment, participating in agile ceremonies to identify, refine, and deliver work items. Manage and optimize CI/CD pipelines for serverless deployments and ensure code quality using tools like SonarQube. Contribute to the entire software development lifecycle, from analysis, design, and coding to error handling, automation, testing, building, releasing, monitoring, and supporting software components and subsystems. Why Join Us? Opportunity to work in a dynamic environment with global clients. Competitive compensation and benefits package. A culture that fosters collaboration, growth, and innovation.
Job description We are seeking a talented Laravel PHP Developer to join our dynamic team. As a Laravel PHP Developer, you will be responsible for designing, developing, and maintaining web-based applications using Laravel PHP framework. Your primary focus will be on delivering high-quality, scalable, and maintainable software solutions that meet client requirements. Responsibilities: Design, develop, and maintain web-based applications using Laravel PHP framework Collaborate with the team to identify, troubleshoot and resolve software issues Write clean, well-designed, and efficient code following best practices Participate in all phases of software development life cycle Develop and maintain database schemas, queries, and scripts Collaborate with the team to design, develop and integrate APIs Work with cross-functional teams to develop software solutions that meet client requirements Stay up-to-date with emerging technologies and industry trends Requirements: Bachelors degree in Computer Science, Computer Engineering, or a related field Minimum 3 years of experience working in PHP is mandatory Proven experience in software development with Laravel PHP framework Solid understanding of PHP, HTML, CSS, JavaScript, and MySQL Experience with web services, APIs, and RESTful API development Knowledge of front-end technologies such as Bootstrap, jQuery, and AngularJS Exposure in working with 3rd party APIs and gateways Familiarity with version control systems such as Git Strong problem-solving and analytical skills Ability to work independently and as part of a team Excellent communication and interpersonal skills Ability to learn and adapt quickly in a fast-paced environment
Role: BPO Executive Location: Bangalore CTC: As per Industry Norms Work Nature: Full Time Work from Office (Working Hours: 11AM IST 8PM IST) Experience: 3 to 8 years of experience Job Overview: We are looking for a dynamic and detail-oriented BPO Process Associate to join our team. This role is integral to ensuring accurate application processing, efficient record management, and exceptional service delivery. The ideal candidate will possess strong analytical skills, a customer-centric mindset, and a commitment to compliance and quality. Key Responsibilities: Application Processing: Validate and accurately input customer data into the system. Record Maintenance: Maintain comprehensive logs of interactions and ensure data integrity. Product Knowledge: Stay updated on financing products, policies, and industry best practices. Report Generation: Create and analyze metrics-based reports to track processing efficiency and provide feedback. Compliance Assurance: Adhere to legal regulations and company policies while performing tasks. Training Support: Assist in onboarding and mentoring new team members to align them with organizational standards. Process Improvement: Identify opportunities to enhance operational efficiency and suggest improvements. Escalation Management: Handle complex customer issues effectively and escalate unresolved concerns when necessary. Quality Assurance: Conduct thorough reviews of applications to ensure accuracy and completeness. Team Collaboration: Participate in team meetings and contribute to discussions on performance optimization and strategic planning. Market Awareness: Monitor industry trends to refine service delivery and align with market expectations. Required Skills and Experience: Education: Bachelors degree or equivalent work experience. Experience: Previous experience in BPO or customer service is preferred. Technical Skills: Proficient in MS Office tools and CRM systems. Communication: Strong written and verbal communication skills. Analytical Abilities: Keen attention to detail and excellent problem-solving skills. Interpersonal Skills: Collaborative team player with a customer-focused approach. Organizational Skills: Strong multitasking abilities with excellent time management. Regulatory Knowledge: Familiarity with finance regulations and data protection policies. Adaptability: Ability to thrive in a dynamic, fast-paced environment. Why Join Us? Opportunity to work in a supportive and collaborative environment. Enhance your skills and grow your career in a fast-evolving BPO industry. Be a part of a team dedicated to delivering exceptional service and operational excellence. Interested candidates share your resume to info@clearvuesolutions.com