About Position:
We are seeking an experienced ISIM Engineer to support and manage enterprise Identity and Access Management (IAM) platforms. The ideal candidate will possess strong hands-on experience with IBM ISIM, IBM Tivoli Directory Integrator (TDI), LDAP, Active Directory, identity lifecycle management, provisioning, and troubleshooting. You will be responsible for ensuring the stability, security, and operational efficiency of identity management systems while supporting integration with various enterprise applications and directory services.
Role: ISIM Engineer
Location: All Persistent Locations
Experience: 3 to 12 Years
Job Type: Full-Time Employment
What You'll Do:
- Provide operational support for IBM Security Identity Manager (ISIM) and IBM Tivoli Directory Integrator (TDI) environments.
- Monitor, maintain, and troubleshoot ISIM/TDI infrastructure across production and non-production environments.
- Manage user identity lifecycle processes including provisioning, de-provisioning, modifications, and access management.
- Support Identity Governance and Administration (IGA) processes to ensure compliance and security requirements are met.
- Configure and maintain LDAP, Active Directory, and other enterprise directory services integrations.
- Troubleshoot authentication, authorization, provisioning, and synchronization-related issues.
- Support Single Sign-On (SSO) and identity federation integrations where applicable.
- Perform system health checks, monitoring, performance tuning, and capacity planning activities.
- Work closely with security, infrastructure, and application teams to support identity and access management requirements.
- Manage and support IBM security tools and associated integrations.
- Assist with system upgrades, patching activities, migrations, and platform enhancements.
- Support REST and SOAP-based integrations between ISIM and enterprise applications.
- Respond to incidents, service requests, and operational issues within defined SLA timelines.
- Create and maintain technical documentation, operational runbooks, knowledge articles, and support procedures.
- Participate in after-hours support, EST time-zone operations, and rotational shift support as required.
Expertise You'll Bring:
- 3 to 12 years of experience in Identity and Access Management (IAM) support and administration.
- Strong hands-on experience with IBM Security Identity Manager (ISIM).
- Experience working with IBM Tivoli Directory Integrator (TDI) and identity synchronization processes.
- Good understanding of IBM Security Verify Governance (ISVG) / IBM Identity Governance and Intelligence (IGI) concepts.
- Strong knowledge of identity lifecycle management, provisioning, de-provisioning, role management, and governance processes.
- Hands-on experience with LDAP, Microsoft Active Directory, and directory service administration.
- Experience troubleshooting identity management, authentication, authorization, and provisioning issues.
- Understanding of Role-Based Access Control (RBAC), segregation of duties, and identity governance principles.
- Experience with Single Sign-On (SSO), authentication technologies, and integration frameworks.
- Knowledge of web services, REST APIs, SOAP services, and enterprise application integrations.
- Familiarity with security best practices, access management controls, and compliance requirements.
- Experience with system monitoring, incident management, root cause analysis, and operational support.
- Strong troubleshooting, debugging, analytical, and problem-solving skills.
- Experience working with ServiceNow or similar IT service management platforms.
- Excellent communication and stakeholder management capabilities.
- Ability to work independently as well as within global support teams.
Benefits:
- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment:
Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
Let's unleash your full potential at Persistent - persistent.com/careers
"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."
