International Voice Process-Vendor Manager operations Executive

Company Profile:

Infinity IPS, founded in 2003, is a leading provider of end-to-end mortgage industry services and solutions. The company specializes in mortgage due diligence, pre-funding and post-closing quality control, mortgage servicing reviews, and loan brokering services. Infinity IPS is vetted by all five major rating agencies and holds the third position in the due diligence market share for RMBS securitization. Its clients include investment banks, commercial banks, mortgage companies, government agencies, and mortgage insurers.

Job Title: International Voice Process – Vendor Management Operations Executive

Experience: 1–7 Years
Location: Pune
Job Shift: Night Shift | 5 Days a Week | Saturday & Sunday Off

Job Summary:

We are looking for dynamic, detail-oriented, and customer-focused candidates with experience in international voice processes and US client support. The ideal candidate should possess excellent English communication skills, a good understanding of US accents, and the ability to communicate professionally with international clients.

Candidates with experience in day-to-day operations, vendor management and coordination, task allocation, email management, and follow-ups will be preferred.

Key Responsibilities:

• Handle inbound and outbound calls with US-based clients and vendors professionally.
• Manage day-to-day operational activities and ensure smooth workflow.
• Coordinate with vendors and internal teams to ensure timely completion of tasks.
• Follow up regularly on pending tasks, requests, and outstanding action items.
• Allocate tasks, monitor progress, and ensure timely completion of assigned activities.
• Manage emails efficiently and respond to queries and requests professionally.
• Maintain accurate documentation, update records, and prepare reports as required.
• Ensure proper email etiquette and maintain professional written and verbal communication.
• Follow company communication guidelines, operational processes, and quality standards.
• Monitor daily and weekly performance, productivity, and quality targets.

Eligibility Criteria:

• Experience: 1–7 years in International Voice Process, US Client Support, Vendor Management, or Operations Coordination.
• Excellent verbal and written communication skills in English.
• Good understanding of US accents and strong conversational fluency.
• Strong listening, problem-solving, and client-handling skills.
• Experience in managing day-to-day operational activities.
• Knowledge of vendor management, coordination, and follow-up processes.
• Ability to allocate tasks, track pending activities, and ensure timely closure.
• Good email etiquette and professional business communication skills.
• Ability to manage emails, respond to queries, and follow up on outstanding tasks.
• Basic computer knowledge, MS Excel skills, and good typing speed.
• Willingness to work night shifts.
• Immediate joiners preferred.

Preferred Skills:

• Experience handling US clients in an international voice process.
• Strong interpersonal, coordination, and relationship management skills.
• Ability to handle difficult conversations and resolve issues professionally.
• Experience in vendor management, task tracking, and operational coordination.
• Strong follow-up skills and the ability to manage multiple tasks simultaneously.
• Good email drafting skills and professional written communication.
• Strong organizational skills, attention to detail, and time management abilities.
• Interested candidates can share their resumes via WhatsApp at 7305053146.

Work Location: In person