We are looking for customer-focused professionals to join our International Voice Process team. This role involves handling customer calls, understanding concerns, providing accurate information, and resolving issues professionally and efficiently.
Key Responsibilities
- Handle customer interactions over voice calls with professionalism, confidence, and courtesy.
- Understand customer queries, concerns, and service-related requests through active listening.
- Provide clear, accurate, and relevant resolutions in line with process guidelines.
- Troubleshoot basic service, account, billing, or technical concerns where applicable.
- Deliver a positive customer experience in every interaction.
- Document call details and update customer records accurately in relevant systems.
- Escalate complex cases to the appropriate team as required.
- Meet quality, productivity, compliance, and customer satisfaction targets.
- Follow company policies, data privacy requirements, and communication standards.
Candidate Requirements
- Excellent verbal and written communication skills in English.
- Comfortable handling international customer calls in a voice-based environment.
- Strong listening, problem-solving, and customer-handling skills.
- Ability to communicate clearly, patiently, and professionally.
- Basic computer knowledge and the ability to navigate multiple applications during calls.
- Ability to work effectively in a fast-paced environment.
- Willingness to work in complete night shifts as per business requirements.
Eligibility
Education:
10+2 / Higher Secondary pass or equivalent.Experience:
Freshers with excellent English communication skills are welcome. - Candidates with up to 1 year of experience in international voice process, customer service, technical support, or voice support are preferred.
Shift Requirement:
Must be comfortable working in complete night shifts.
Benefits
- Two-way cab facility for eligible employees.
- Opportunity to build communication, customer service, and process-handling skills.
- Professional work environment with structured training and performance support.
Preferred Skills
- International voice process experience
- Customer service and customer experience focus
- Active listening and empathy
- Call handling and query resolution
- CRM or ticketing tool knowledge
- Multitasking and time management
9032679227 (Sanjana HR) / 9182547678 (Manav HR).
11 : 30 AM to 6 30 PM (Mon - Fri)
