International Technical Customer Support Representative

looking for a customer-focused International Technical Customer Support Representative. In this role, you will assist global clients by diagnosing, troubleshooting, and resolving technical, software, network, or product-related issues across multiple communication channels

Key Responsibilities

• Technical Troubleshooting & Resolution:
• Identify, diagnose, and resolve technical issues related to software, hardware, network connectivity, or SaaS platforms.
• Provide step-by-step guidance to non-technical users to resolve product or service issues effectively.
• Global Client Communication:
• Interact with international customers via phone calls, emails, live chat, or remote-desktop sessions.
• Maintain clear, empathetic, and professional communication adhering to neutral or region-specific language standards.
• Ticket Management & Escalation:
• Log, track, and update customer inquiries and technical issues using CRM / Ticketing tools (e.g., Zendesk, Salesforce, Jira, ServiceNow).
• Escalate complex or unresolved bugs and technical issues to Tier 2/3 engineering or product teams with detailed documentation.
• Documentation & Knowledge Sharing:
• Maintain and update internal knowledge base articles and external FAQ guides based on common customer inquiries.

Pay: ₹21,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person