International Customer Relationship Executive

Job Description: International Customer Relationship Executive

Department: International Sales / Customer Relationship Management
Designation: International Customer Relationship Executive
Experience: 2–5 Years
Qualification: Bachelor's Degree in Business Administration, Commerce, International Business, or a related field
Location: Navi Mumbai
CTC range: 3.5 to 6 LPA

Job Purpose

To manage and strengthen relationships with international customers, ensure timely responses to customer enquiries, coordinate orders and deliveries, resolve customer issues, and maintain a high level of customer satisfaction. The role involves close coordination with internal departments to ensure smooth communication and execution of customer requirements.

Roles and Responsibilities

A. International Customer Relationship Management

• Build and maintain strong relationships with international customers, airlines, MROs, OEMs, distributors, and other business partners.
• Act as the primary point of contact for international customers.
• Maintain regular communication with existing customers to understand their requirements and business needs.
• Ensure prompt responses to customer emails, calls, enquiries, and follow-ups.
• Maintain professional communication and build long-term customer relationships.
• Receive and coordinate international customer enquiries and RFQs (Requests for Quotations).
• Handle customer complaints, concerns, and feedback professionally.
• Support the International Sales team in maintaining existing accounts and developing business opportunities.
• Maintain customer databases, contact details, communication records, and account information.
• Establish and maintain positive relationships with existing clients.
• Provide prompt, efficient, and satisfactory responses to customer inquiries.
• Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person