International chat process(Graduates/Exp ) Mohali - Immediate Joiner

Location-Mohali

Job Title: Operative executive

Process - International Chat Process

Job Summary:

Key Responsibilities:

• Respond to customer inquiries via live chat in a timely and professional manner
  
• Resolve product, service, or account-related issues accurately
  
• Provide clear information about products, services, and policies
  
• Escalate complex issues to the appropriate team when needed
  
• Maintain detailed and accurate chat records
  
• Meet response time, quality, and customer satisfaction targets
  
• Follow company guidelines and data privacy standards
  

Required Skills & Qualifications:

• Excellent written communication skills
  
• Strong problem-solving and multitasking abilities
  
• Basic computer skills and familiarity with chat tools/CRM systems
  
• Customer-oriented mindset with attention to detail
  
• Ability to work in shifts (if applicable)
  

Preferred Qualifications:

• Previous experience in chat or customer support
  
• Experience with CRM or ticketing systems
  
• Typing speed of XX WPM (if required)
  

Benefits (optional):

• Competitive salary
  
• Performance incentives
  
• Training and career growth opportunities
  

If you want, I can:

• Make it

  shorter

  (for LinkedIn/Indeed)
• Customize it for

  BPO / e-commerce / SaaS

• Adjust for

  freshers vs experienced

• Rewrite it in a more

  casual or corporate tone

Salary CTC -

Interested Candidate please connect- prachi.goel@teleperformance.com

Contact NO-918218024544