Healthcare & Clinical Systems Support Tekskills

5.0 - 10.0 years

7 - 14 Lacs

Hyderabad, Chennai, Bengaluru

Hybrid

Role & responsibilities Provide Level 2 support for clinical systems, resolving incidents, service requests, and escalations from L1 teams. Troubleshoot application issues, perform root cause analysis, and ensure resolution within agreed SLAs. Support users (clinical and administrative) with application usage, configurations, and minor enhancements. Coordinate with vendors and technical teams for complex problem resolution. Document solutions, contribute to knowledge base articles, and provide training where needed. Support system updates, patches, and validation activities under IT governance. Ensure compliance with healthcare regulations and data privacy standards. Desired Knowledge (Hands...

Posted 3 months ago

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