4.0 - 6.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Key Responsibilities: Strong Team player, ensuring the effective execution of Raksha Prime operations. Stakeholder Coordination: Work closely with internal and external stakeholders to deliver exceptional customer service and smooth operational workflows. Hospital Coordination: Collaborate with hospitals to optimize discharge processes and ensure maximum utilization of the Raksha Prime service. Operations Management: Oversee day-to-day operations, ensuring that processes are executed efficiently, with a strong focus on improving the quality of service and delivery. Customer Communication: Engage with patients to explain charges, address concerns, and resolve disputes with clarity, empathy, and professionalism. Continuous Improvement: Identify areas for operational improvement and implement process enhancements to reduce escalations, streamline workflows, and improve customer satisfaction. Ownership & Accountability: Demonstrate a proactive attitude and take full ownership of operational processes, ensuring prompt actions and resolutions under pressure. Required Skills & Qualifications: Experience: A minimum of 4 years of experience in operations and customer service Education: Bachelor's or Masters degree in Hospital Management, Healthcare Administration, Insurance, or a related discipline. Skills: Excellent communication skills with the ability to resolve complex issues clearly and tactfully. Strong problem-solving, analytical, and decision-making abilities. Proficiency in Microsoft Office Suite and other relevant software applications. Personal Attributes: Bias for Action: Demonstrates initiative and the ability to execute tasks without unnecessary delay. Ownership: Strong sense of responsibility and accountability for the overall success of operations. Empathy: Ability to handle sensitive situations with care and understanding, particularly when communicating with patients.

Posted 2 months ago

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