Inside Sales Specialist-Team Leader

Job Description

Inside Sales Specialist – Team Leader (TL)

Company: Koka Software Technology Pvt. Ltd.

Industry/Sector: Information Technology

Department: Sales & Business Development

Functional Area: Sales & Business Development

Designation: Inside Sales Specialist – Team Leader

Location: Ambattur, Chennai

Job Summary

We are looking for a motivated and experienced inside sales team leader to manage the inside sales team, generate business opportunities, drive sales performance, and achieve revenue targets. The candidate will be responsible for leading the team, monitoring sales activities, supporting customer relationships, and ensuring effective sales operations.

Key Responsibilities

Lead, manage, and motivate the inside sales team to achieve monthly sales targets.

Generate new business opportunities through inbound and outbound calls.

Monitor daily sales activities, call performance, and team productivity.

Train and guide team members on sales techniques, communication, and customer handling.

Follow up with potential customers and convert leads into sales.

Maintain customer relationships and ensure customer satisfaction.

Prepare daily, weekly, and monthly sales performance reports.

Coordinate with the sales manager and management to improve sales strategies.

Handle customer inquiries, objections, and escalations.

Ensure proper maintenance of customer information and sales records in CRM.

Conduct team meetings and provide performance feedback.

Achieve individual and team sales targets.

Required Skills

Strong communication and negotiation skills.

Leadership and team management skills.

Sales target achievement and performance monitoring.

Customer relationship management.

Lead generation and conversion.

Problem-solving and decision-making.

Knowledge of CRM tools and MS Excel.

Ability to work in a target-oriented environment.

Experience

2–5 years of experience in inside sales, with team handling experience preferred.

Key Performance Indicators (KPIs)

Monthly sales revenue.

Team sales target achievement.

Lead conversion rate.

Number of qualified leads generated.

Customer satisfaction.

Team productivity and performance.

Note: Inside Sales Team Leaders typically manage sales activities, coach team members, monitor performance, and help achieve revenue targets

Pay: ₹15,000.00 - ₹40,000.00 per month

Work Location: In person